Til Bring Dialog
Forside
Program
Foredragsholdere
Sosialt program
Påmelding
Sponsorer
Historie
Foredragsholdere
Alex Hunter, Storbritannia
Founder and Chief Strategist
Tuesday 08:30:
"Why Should I Love you? - The future of brand loyalty"
Amanda Undin, Customer Clinic, Sverige
CEO
Monday 09:00:
Lojalitetsskapende kommunikasjon: Relasjonsmarkedsføring!
Amelia Adamo, Sverige
Sveriges svar på Oprah Winfrey
Wednesday 09:35:
Hun har tre av de største Svenske magasinsuksessene de siste femten årene i beltet
Annelie Gullström, SEB, Sverige
Digital Media Specialist
Tuesday 10:50:
Case: slik utnytter SEB digitale arena
Arild Horsberg, Bring Dialog Norge AS
Adm direktør
Monday 19:00:
Åpningsforedrag: Hva er nytt under solen?
Arne Hjeltnes, Creuna, Norge
Konsernsjef
Wednesday 10:35:
Case: 100 % norsk…nok til å lykkes?
BJ Cunningham
Seriegründer, Storbritannia
Tirsdag 16:30
Deepening the customer relationship: the power of telling the truth. Fra mannen som lanserte DEATH sigaretter – “den ærlige røyken”
Bob McNinch, Vodafone
Head of ECommerce and Online Strategy
Wednesday 09:35:
Case: Effective customer engagement: Best practices in consumer performance
Brett Billick, Virgin America, USA
Director CRM
Wednesday 14:00:
Virgin America: Breaking Through the Engagement Wall – Understanding the “E” in eCRM
Brian Beitler, David's Bridal, USA
Executive Vice President, Chief Marketing Officer
Tuesday 09:45:
Case: Getting Ten Times Return on Your Investment
Bryan Pearson, LoyaltyOne, Canada
President og CEO
Wednesday 08:30:
The Three Rs of Loyalty in a Changing World – Rewards, Recognition and Relevancy
Daniel Schlicht og Torbjörn Lundin, Taberg Media Group Affärsutveckling, Sweden
Salgssjef og Product Manager
Monday 15:30:
Mini Track: CRM Experts - Effektiv og lønnsom kundedialog i alle kanaler
Christina Rusz, Canal Digital og Dorthe Jensen, Danske Bank, Danmark
Sales Director - Direct & retail og 1:1 Manager
Tuesday 14:30:
Case: New school Customer lifecycle management
Christoffer Cederschiöld, SF BIO
New Media Business Area Manager
Tuesday 09:45:
Case: Hvordan SF Bio forsterker kunderelasjonene
Claus Due, Due & partners, Danmark
Senior Partner
Tuesday 15:30:
Case: Lønnsomhetsstyrt kundelojalitet
Connie Bensen
Community Strategist, USA
Monday 13:30:
A Social Media Marketing Strategy in 90 Days
David Beard, Sage CRM, Storbritannia
CRM Evangelist
Monday 10:00:
Social Media & CRM: A new world or just better business?
Debbie Qaqish, The Pedowitz Group, USA
Principal & Chief Revenue Officer
Monday 12:30:
WS 2: Interactive Demand Generation Best Practices & Marketing Automation Strategies
Derek Williams, The WOW!Awards
Chief Executive
Tuesday 11:15:
Case: WOW! That's What I Call Service
Drayton Bird, Drayton Bird Associates, Storbritannia
CEO
Wednesday 14:00:
DK presenterer bransjens “Grand Old Man” – mer vital, relevant, interessant og glødende morsom enn noen sinne!
Edward Weatherall, IDM, Storbritannia
Commercial Director
Monday 11:00:
Is marketing analytical or creative? What the modern day marketer needs to know
Eva Knoph, Thon Hotels, Norge
Leder Lojalitet og CRM
Tuesday 10:50:
Case: Thon Member: Thon Hotels lojalitetsprogram
Federico Trovato, Philips Consumer Lifestyle, Nederland
Vice President Consumer Market Intelligence and Strategy
Wednesday 13:00:
Case: Unlocking the power of fact based decision making
Frederik Bisbjerg, SOS International, Danmark
Chief Commercial Officer
Tuesday 09:45:
Case: realiserer værdien af et CRM-program!
Heidi Cohen, Digital & Direct, USA
Actionable Marketing Expert
Monday 15:30:
Social Media & Interactive Marketing’s Dirty Little Secret
Henriette Madsen, Codan, Danmark
Relationship Manager
Tuesday 14:30:
Case: Codans kundereise til et sterkere brand
Jacob Borup, Coop, Danmark
Customer Insight Manager
Tuesday 12:30:
Case: CoopPlus: et av Danmarks største lojalitetsprogram
Jacob Møller, Kiloo, Danmark
CEO
Monday 12:30:
Brands Are Mobile
James Brown, Storbritannia
Grunnlegger av ‘Loaded’ - som har definert en hel generasjon menn
Wednesday 12:00:
Having the guts to take on the competition and enter new markets
Jens Axelsson, Stena Line Scandinavia, Sverige
Head of CRM & Customer Insight Area Scandinavia
Tuesday 13:30:
Case: Stena Line eXtra: et nytt bonusprogram
Johan Ronnestam, Ronnestam Innovative Consulting, Sverige
Kreativ Direktør, Strateg og Inspirator
Tuesday 15:45:
Case: Kommunikasjonsrevolusjonen - rakettfart og peoplepower!
Kelly Eisinger, AVEDA, USA
Global Loyalty Marketing Manager
Wednesday 12:00:
Case: Aveda: Loyalty that takes sell-in to sell-through
Marc Coene, KBC Group, Belgia
Cluster General Manager
Wednesday 13:30:
Case: Pricing for customer retention in banking
Mark Palmer, Green & Black, Storbritannia
Global Brand Director
Wednesday 10:35:
Don’t be afraid of a niche market
Mauro Porcini, 3M, USA
Head of Global Strategic Design
Wednesday 13:00:
Case: Getting non-creatives to tap into their inner design mind
Melissa Shaw, Strategy Shaw + Scott, USA
Partner
Monday 13:00:
WS 4: Lifecycle Email Marketing
Michael Lewis, Awareness Inc., USA
Vice President of Marketing & Sales
Tuesday 13:15:
WS 6 Social Media Planning & Integration
Michael Seaton
Director, Head of Digital Marketing, Canadian National Institute for the Blind, Canada
Tuesday 09:45
WS 5 Digital Marketing & Website Best Practices
Mikkel Korntved, Loyalty Group, Danmark
CEO
Monday 14:30:
360° Customer Centricity
Neil Feinstein, True North Inc
Director, Brand & Creative Strategy
Wednesday 12:00:
How to translate brands to digital platforms and integrated customer programs
Neil Hayward, SAS Institute, USA
Program Manager Marketing
Tuesday 13:45:
How to compete through analytics in the digital age
Nina Mydske, Gjensidige, Norge
Leder for CRM
Wednesday 12:30:
Case: ”Relasjonsfaser – Kundens livssyklus”
Dr. Jonas Ridderstråle
Wednesday 14:55:
One of the world’s most influential and respected business thinkers and speakers
Olivier Poivey, ONE Marketing, Danmark
Partner og Managing Director
Tuesday 15:05:
Case: How micro segmentation can help you identify your most profitable customers
Patrick M Baird, The Art Institute of California, USA
Professor
Wednesday 09:35:
Case: Design Leadership: The power to impact business & society
Paal Fure, Isobar, Norge
Adm Dir
Monday 14:00:
WS 3: Kundeopplevelser på digitale plattformer. Best practice og cases
Pål Burman
Fairshopping.se, Sverige
Monday 16:30:
Case: Innovativ kundepleie – når problemløsning og klager blir markedsføring og forretningsutvikling
Steven Van Belleghem, InSites, Belgia
Director of Brand and Advertising Research & Managing Partner
Tuesday 12:25:
Director of Brand and Advertising Research & Managing Partner, InSites, Belgia
Stig Ludvigsen, Gadd, Sverige
Eier og adm direktør
Tuesday 10:30:
Case: En kärleksfull uppgörelse med sociala media
Thomas Lockwood, the Design Management Institute Boston
PhD President
Wednesday 10:35:
Integrating Innovation, Customer Experience, and Brand Value
Tim Frank Andersen, In2Media, Danmark
Chairman
Monday 09:00:
Den digitale eksplosjon - framtidens teknologi
Tomas Gorrissen, Responsive, Danmark
Partner
Tuesday 13:05:
Case: Klasselotteriet – et banebrytende prosjekt på verdenbasis!
Åse Stedt Gustavsson, Tele2, Sverige
Head of Customer Base Management
Tuesday 15:30:
Case: Kan lojalitet skapes i en illojal bransje?
