Foredragsholdere
-
Arild Horsberg, Bring Dialog Norge AS, Norway
Adm. direktør
Monday 19:00: Åpningsforedrag: CRM, kundedialog, 1:1 marketing: Hva er nytt under solen? Presentasjon av Dialogkonferansen 2012.
-
-
-
Carole Hurst, Starbucks, USA
Creative Director
Wednesday 14:00: Humanity in Every Touchpoint of your Brand
-
Aldo Agostinelli, Snapfish, USA
Marketing Director
Wednesday 13:00: How to engage and retain an online customer
-
Søren Lauritsen, Christian Linnelyst, Denmark
Partner/Managing Director i ONE Marketing og Marketingchef i Falck Danmark A/S
Tuesday 10:50: Multikanal kampanjestyring
-
Richard Margetic, Dell, USA
Director of Global Social Media
Wednesday 09:35: The Shifting Storefront
-
-
Baard Haakensen, Posten, Norway
Direktør Salg/Marked Digipost
Tuesday 12:25 Digipost-Innbyggernes digitale postkasse
-
Jamie Naughton, Delivering Happiness/Zappos.com, USA
Speaker of the House
Wednesday 08:30: Delivering Happiness: Inspire and Be Inspired
-
Ted Rubin, Collective Bias, USA
Social Media Strategist and Brand Evangelist
Monday 14:30: Return on Relationship: The New Measure of Success
-
-
Lise Klaveness, Norway
Fotballspiller, advokat og dommerfullmektig
Wednesday 10:35: Individualitet i fellesskap
-
Daniel Schlicht og Torbjörn Lundin, Taberg Media Group Affärsutveckling, Sweden
Salgssjef og Product Manager
Tuesday 14:25: Mini Track: Effektiv og lønnsom kundedialog i flere kanaler
-
Bodil Ibrahim, Trumf, Norway
Markedssjef
Tuesday 13:45: Trumf - hvordan bruke lojalitetsprogram til å knytte sterkere relasjoner til kunden
-
Aslak Sletten, McCann, Norway
Director customer relations
Tuesday 10:30 Fra dine planer til folks behov
-
-
Dr. Nicola Millard, BT, UK
Customer Experience Futurologist
Tuesday 13:30: Clouds, Crowds and Autonomous Customers
-
Mikael Lindell, Apotek Hjartat, Sweden
Head of Loyalty Program
Wednesday 15:30: Apotek Hjärtats Kundeklubb
-
Jason Shugg, Lonely Planet, Australia
Strategy Developement Director
Wednesday 12:00: Obsessing about consumers
-
Andrew Grill, Kred, UK
Digital Strategist og CEO
Monday 12:30: Influence Marketing: We all have Influence Somewhere
-
Lars Silberbauer, LEGO Group, Denmark
Head of Social Media
Tuesday 14:30 Building Social Value Brick by Brick
-
Ajay Anand, Infosys Ltd., India
Global Business Head, Digital Marketing Practice
Monday 15:30: Simplifying Digital Marketing
-
Espen Welding og Rune Åsprang, NSB Persontog og BEKK, Norway
CRM Manager og Managing consultant
Monday 11:00: Kundestrategi for NSB
-
David Oliver, Viasat Broadcasting, UK
Tidligere CRM Director Emerging Markets EMEA
Monday 10:00: Marketing meets Psychology - how to understand the psychology behind how customers see product and service prices
-
-
Christian Brosstad
Informasjonsdirektør Sparebank 1 Gruppen, Norway
Tuesday 10:50: Hvordan Sparebank1 arbeider med sosiale medier
-
-
Peter Mattes, Folksam
Chef för Kundstrategi
Tuesday 13:30: Hur fånga och följa kundens behovsförändring
-
Jessica Butcher, Blippar, UK
CMO & Founding Director
Monday 13:30: Blippar: the first image-recognition targeted at brand-consumer interaction
-
Luca Benini, Buddy Media, UK
Managing Director Europe
Monday 16:30: Using social data to determine your most profitable customers & connections
-
Monica Mathiessen, DNB
Leder CRM Kommunikasjon
Tuesday 14:30: Hvordan skape lønnsomme kunderelasjoner?
-
Francois-Yves Caya, Via Rail, Canada
Manager CRM and marketing
Tuesday 10:50: A paradigm shift – from reward to recognition
-
Mattias Skoog, Svenska Dagbladet
Head of Sales, CRM and Customer Service
Tuesday 12:30: En mycket spännande CRM-förändringsresa
-
Graeme Codrington, Tomorrow Today, UK
Expert, speaker, author, researcher, futurist, consultant
Tuesday 13:03 Herding Cats: Why customer loyalty no longer needs to be the thing of fairytales
-
Amanda Undin, Customer Clinic, Sweden
CEO
Tuesday 09:00: Direktmarknadsföringens ABC – så skapas framgångsrik postal DM
-
Benjamin Gundgaard, Customer Sense, Denmark
E-handelsekspert, foredragsholder og forfatter
Monday 09:00: Workshop 1: "Selg mer på nettet"
-
Sangeeta Gupta, PepsiCo, India
Senior Consultant: Insights and Consumer Strategy
Wednesday 12:00 Generation Y: Grow support with the loyalty skeptics
-
Sundeep Kapur, NCR Coorporation, USA
Digital Evangelist og Director Strategic Marketing – Ecommerce
"Email 3.0: Ideal Practices to Connect and Engage Consumers"
Monday 09:00: Workshop 2:
-
Daniel Kaplan, Firm Factory Network, Sweden
CEO
Wednesday 10:35: Masochistens guide till entreprenørskap
-
-
Olivier Poivey og Lasse Rask, ONE Marketing, Denmark
Partner og Managing Director
"Utfordringer og muligheter ved gjennomføring av datadrevet, multikanal 1to1 marketing"
Monday 15:15: Workshop 6:
-
Paal Fure, Aegis Media, Norway
Konsernsjef
Tuesday 09:45: Workshop 7: Kundeopplevelser på digitale plattformer - best practice og cases
-
Simon Biltcliffe, Webmart, UK
Managing Director
Wednesday 12:00: Maximising today and creating a new tomorrow
-
Jeanne Jones, Alaska Air, USA
Email Marketing Manager
Monday 09:00: Moving customers up the value chain - turning prospects into revenue-generating loyal customers
-
Erik Poppe, Bring Dialog, Norway
Leder Customer Analytics
"Hvordan bruke analyser til å få mer effekt ut av dine CRM-aktiviteter"
Tuesday 09:45: Workshop 8:
-
Jeroen Coenen, Salesforce.com /Tidl. Worldwide Social Media Manager, HP
Senior Director Corporate Marketing
Wednesday 13:00: Why Social Media Matters
-
Joseph Batista, HP
Director & Chief Creatologist
Wednesday 09:35: Discover, Unlock and Unleash Innovation
-
Mike Atkin, MJA Associates, UK
Owner
-
Stan Phelps, Synergy Events, USA
Chief Solutions Officer
-
-
Troels Skjelbo, YouSee, Denmark
Onlinechef
Wednesday 10:35: Den rigtige kundeoplevelse: Hvad skal der til for at skabe loyalitet?
-
Daniel Hofmann, Oskar Lindström, Greg Brown og Therese Kaiser, IK Stockholm, Sweden
Tuesday 15:05: Att bygga långsiktigt värde i brevlådan
-
E-postakademiet - Hvordan lykkes med e-postmarkedsføring!
Nina Furu, partner i Webgruppen, driver Nettredaktørskolen og Håvard Kvinnesland, Fagansvarlig Digitale Kanaler, Bring Dialog
Monday 12:30: Workshop 5: