Coronavirus and pandemic - We are doing everything we can to keep our deliveries going

Operation and distribution are at normal pace to the regions that have received stricter corona measures after the outbreak in Nordre Follo. At Posten and Bring, we are doing everything we can to keep our agreed deliveries and services going.

We are delivering mail, parcels and goods mainly as usual.

Due to the lock down with strict korona measures in many municipalities, we will unfortunately not be able to deliver to closed shops. For other companies that can stay open, we perform both distribution and pick up as normal. Pick-up locations in grocery stores will be open as usual. Distribution of letters and parcels to private individuals will proceed as normal.

Over all, our deliveries are going as normal across the country and shipments of goods from foreign online stores go as normal in the Nordics. However, there may be delays. There is no a restriction outside of the EU on which countries we can send shipments to. We are well prepared at Posten and Bring and have not sent out any layoff notices.

You find our latest operational reports on our customer service page.

bring courier forming a heart with his hands

More people want home delivery for their goods

As a result of the corona virus, we now see a strong increase in the demand for home delivery. We have introduced some temporary changes for some services, to ensure that we can quickly deliver the increased volumes for home delivery in the future.

Due to the strict lock down in large parts the eastern region of Norway, we expect an increased need for home delivery of parcels in the affected municipalities. We have therefore extended the time window for home delivery by three hours from kl. 15-22. Read more about how we have adapted home delivery and other services to the corona situation.

In order to make your customers feel safe in the checkout, it's important that you highlight different home delivery options and the possibility of additional services. We have a good capacity for Mailbox parcel and we know from experience that the mailbox is a preferred receiving place.

Steps taken to reduce the risk of infection

Bring has taken several steps to reduce the risk of infection, both for our customers and for our employees:

  • There is no physical contact when delivering parcels and goods.
  • The recipients don't sign on our PDAs. The driver will register the delivery and the GPS coordinates will be recorded automatically upon delivery.
  • For courier services and home delivery of heavier goods, we are now using a new solution where the recipient can sign for the delivery on their own mobile phone.
  • We have implemented strict cleaning and hygiene measures for e.g. terminals, post reception centres, and main offices.

Posten and Bring follow the recommendations of the national health authorities and we have also implemented their own group-specific measures. We are well prepared and have a crisis group in place in the group.

As a rule, employees in administrative functions are working from home.

Deferred payment

We have a great understanding of the challenging situation which your companies are in right now, and of any need to postpone payments or increase your credit. At the same time, Bring is unfortunately not able to postpone your payments or increase your credit now. We recommend that you take these requests with your bank, as they are hopefully better equipped to assist your during this difficult period.

The following changes are in place for our parcel services to make it easier for both you and your customers:

Parcels for private recipients

  • Home Delivery Parcel:
    - We have extended the time window in the afternoon / evening due to high parcel volumes. The new time window is 3 p.m. to 10 p.m. The recipient will be contacted before delivery.
    - The recipient will along the way be offered to give us acceptance that the parcel can be left at recipient's home if not at home or not wanting to meet the driver at the door.
    - The recipient does not sign for the parcel. The driver signs with "C" at the handover. In some areas, the recipient can also sign for goods on their own mobile.
    - Remember to send us the telephone number of the recipient so that we can send good notifications in advance of delivery.
     
  • Mailbox Parcel:
    On 4 January 21, the weight limit was permanently increased to 5 kg (the volume limit is unchanged). See price list. Remember to use the additional service Bag on door to prevent parcels from going to the pick-up point if the mailbox is full. Temporary measure for Bag on door is that recipient acceptance is now not a requirement.
     
  • PickUp Parcel:
    - Recipient can contact Customer Service and request up to 10 days extra pick-up deadline.
    - The recipient also does not have to sign upon delivery. The staff at Post in Store or at the post office sign with "C" on their handheld terminal.
    - The sender can contact Customer Service and request that the additional service "Personal Delivery" be canceled. Then a family member or others can also pick up the parcel.

Business Parcel and Groupage and part loads

With the closure of several municipalities in the Oslo region, there are now unfortunately more and more companies that must or choose to close their operations, which means that we do not get to complete the delivery. By default, we make two delivery attempts, then the goods are returned to the sender. Going forward, we will already at the first delivery attempt have to make an assessment of whether there is a recipient who will remain closed for a period. In order to reduce the load on our distribution, in such cases there will be no second delivery attempt before the shipment is returned to the sender.

To avoid such situations, we ask you as the sender for help to ensure that the recipient is actually open in connection with ordering transport, or that we can deliver to an alternative address than normal.

A nice help is to choose our Flex Delivery when you order the transport. The additional service is free, and means that your customers can request that the parcel is left behind or that it is redirected to Post in Store.

Below you will find our additional services for Business Parcels that make it possible for both you and your customers to influence the delivery:

Additional services for increased flexibility and freedom of choice

Applies to Business Parcel

  • Your customers will be offered the parcel to be left if they are not present when the driver arrives. You as the sender must select e-notification in the EDI file when you order transport for your parcel. The recipient will then be given the choice when the tracking link is sent either by SMS or e-mail. The additional service is free.

  • Receiver-ordered "Rerouting" to a local pick-up point means that your customer can route the parcel to a post office/Post in Store if it suits them better. You as the sender must select e-notification in the EDI file when you order transport for your parcel. The recipient will then be given the choice when the tracking link is sent either by SMS or e-mail. The additional service is free.

  • In Mybring, you can arrange redirection yourself if needed. You can also revoke the shipment, a so-called Recall via the tracking page in Mybring.

We are monitoring the situation and are well prepared

We are closely monitoring the coronavirus situation and follow the official health advice. The Posten Norge Group consists of a big workplace with an important business in the Nordics and in some countries outside of the Nordics. Several cases of the coronavirus have now been detected in Norway, Sweden, Denmark and Finland.

- We are closely monitoring the development and are well prepared should the situation change. We have informed our employees and encourage everyone to familiarize themselves with and follow the official health advice provided by the Norwegian Institute of Public Health. The same goes for our employees in other countries, who must follow the advice provided in the country where they reside, says CEO Tone Wille, Posten Norge.

Bring truck

We are prepared and ready to handle the situation. If the situation deteriorates and leads to irregularities in our supply chain, we have initiated a dialogue with some major customers about the prioritisation of their shipments.

We must continuously prioritise which services and customer volumes can be produced. Access to personnel and vehicles and other limitations are key factors. Our prioritisations are based on life, health and the key interests of society. At the same time, we would like to emphasise that the group is doing all we can to ensure that agreed deliveries and services are carried out in accordance with the agreements in place.

A number of measures have been implemented

Major events have been cancelled and all non-essential air travel, both domestic and international, have been stopped in all countries where we have employees. This restriction applies until further notice.

External meetings must generally be carried out via Skype/Teams or by phone until further notice. External participants who attend meetings at Bring’s and Posten Norge’s premises will be asked if they have been in areas of ongoing infection or if they show symptoms of infection.

Increased use of home offices has been introduced within the Posten Norge Group, in addition to a number of extraordinary hygiene and cleaning measures at terminals, post reception points and the head office. This to strengthen the daily work with cleaning and hygiene already in place and to prevent infection.

Force Majeure

The current very serious situation that affects all of society means that the Posten Norge AS and Bring group must notify all parties that this is now a force majeure situation. As long as this results in obstacles to our deliveries, any deviations from agreements will not constitute non-fulfilment of the agreement. We therefore want to notify you that it is unlikely that we will be able to fulfil all our obligations as intended, and that deviations may occur. For example when it comes to pick-up times, shipping times, delivery times and our time guarantees.

The international exchange of mail, parcel and goods shipments is to a greater extent impacted by restrictions in air traffic, which causes cancellations of passenger flights and reduced capacity. Transport is considered to have a critical role in society and so far the borders within the EU are open to the transport of goods by road.

Bring truck

Most of the outgoing mail from Norway will still arrive at its foreign destination, but for deliveries outside of the EU we now face capacity challenges related to the restrictions on air traffic. Therefore, we will now only receive mail from Norwegian senders for countries to which we can deliver mail. 
Overview of countries to which mail cannot be sent. 
Overview of countries with restrictions for sending parcels.

As of today, there is no indication that there are any risks associated with the purchase of goods and the reception of parcels from China. The infection spreads between people.

In China, there has been a partial stop in production of goods and consequently reduced volumes of post and goods for transportation. This is recovering. In Italy, restrictions have been introduced nationwide, not just in northern Italy. Right now, the flow of goods is normal, but we must take into account that there may be delays in the shipping of post and goods. The same will apply to other countries where the coronavirus is widespread. We are in close contact with our international partners, especially with the other postal companies in the Universal Postal Union.

Important updates

  • Germany is now in a complete "Lock-down" from tomorrow (Wednesday 16 December 2020). All stores, except grocery stores, small markets, pickup and delivery services, health food stores, pharmacies, medical supply store, pharmacy, optician, gas stations, garages, bicycle repair shops, banks, post offices, dry cleaners, laundries, newspaper sales, pet supplies, grocery stores, and wholesalers will be closed and will be closed until at least January 10, 2021. General encouragment to all employers in Germany is to consider whether their companies can be kept closed through measures such as using paid holidays or home office solutions, and perhaps approve two days of paid vacation to all employees.

    It is therefore very important that you as our customers contact your customers and suppliers, and check if it is possible to pick up and deliver goods - so that the goods don’t need to be returned, especially for ADR and high value goods with additional costs. . Our employees are ready to help you and we encourage you to keep in close contact with your contact persons in Bring if you see any challenges. We will always try our best and find good solutions together.

    We follow the situation closely, and will provide regular updates.

We have taken a number of measures to prevent infection in order to protect our employees and customers as much as possible from being infected with the corona virus. This also means that we have changed several routines. We follow the authorities' recommendations when it comes to preventing the infection of corona: keep a distance, avoid contant and maintain a good hand hygiene.

Questions and answers

  • Yes, we continue to deliver parcels as normal. However, longer delivery times may occur, especially for parcels outside of the EU because of the restrictions in air traffic.

  • According to the Norwegian Institute of Public Health and helsenorge.no, there is nothing to indicate that there's a risk of infection when purchasing goods and receiving parcels from areas with widespread infection. The likelihood of an infected person contaminating an item is low, and there's also a low risk of being infected by the virus that causes covid-19 from a parcel that has been exposed to various temperatures and other conditions during transportation.

  • No, Posten and Bring have now introduced signature-free parcel and goods deliveries. This means that:

    • If the recipient picks up a parcel themselves from a pickup point, the employees at the pickup point or at the post office will sign with a "C" when handing over the parcel.
    • For home delivery of parcels, the driver signs himself with a "C" when handing over the parcel and this is complemented with GPS coordinates.
    • For our courier services and home deliveries of goods heavier than 35 kg, our drivers now use a new solution where the recipients can sign on their own mobile phone.
  • All of our 1,600 pick-up locations are open, most with unchanged opening hours. Some post offices and pickup points have temporarily changed their opening hours because of the corona situation. An updated overview of the opening hours can be found at posten.no/kart.

  • No, the health authorities advise against going to the a store if you are in quarantine because of the corona virus. Thus, you cannot pick up parcels at a post office or a pickup point as long as you are in quarantine.

    • It is possible for others to pick up a parcel as long as it does not concern a personal delivery. If ID is needed, the the person picking up the parcel must need a power of attorney from the recipient.
    • It is also possible to order home delivery and have the parcel delivered home.
    • You can also extend the pick-up period by up to 10 days (contact customer service).
  • Also here we follow the advice from the Norwegian Institute of Public Health (NIPH) and they advise against the use of gloves when it comes to handling goods. This because:

    • Gloves have no contagious effect when it comes to handling goods and food.
    • They can give a false sense of protection and thus increase the risk of the person wearing them not being as careful to wash their hands.
    • The most important advice is to be careful with washing your hands often and thoroughly.
  • When it comes to questions about the use of face masks, helsenorge.no gives the following advice:

    • Use of face masks outside of the health service is not recommended.
    • Healthy people should not use face masks. This does not apply if you work in the health care service or are in contact with a person with confirmed or suspected infection of the corona virus. Misuse often occurs and people who use face masks more often touch their face, which can increase the risk of infection. People who are ill can use face masks to prevent infecting others.
  • For shipments to countries outside of the EU/EEA, we now have reduced capacity due to restrictions in air traffic. You find an updated page for which countries you can send mail to both in and outsiede of EU/EEA at posten.no.

  • We have a great understanding of the challenging situation which your companies are in right now, and of any need to postpone payments or increase your credit. At the same time, Posten Norge AS and Bring are unfortunately not able to postpone your payments or increase your credit now. We recommend that you take these requests with your bank, as they are hopefully better equipped to assist your during this difficult period.