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What can be sent

Mail items up to 2 kilos can be sent as insured letter. The service includes a receipt proving that the letter has been handed-in. The recipient must sign for the delivery and show valid identification.

Addressing

Limited to one recipient only. A letter can be addressed to one company or one person, not to multiple persons.

Value

The value of content is limited to NOK 40 000,- If several insured letters are sent from one sender to the same recipient, the limit is NOK 40 000,- per day.

Labelling and sealing

The value must be written on the front of the letter. The value can be stated as the actual or a lower value to a maximum of NOK 40,000. Money and stamps must be stated with the actual value.

The letter should be sealed with Posten Norge AS -approved sealing tape. A signature or company stamp should be visible under the tape. Sealing tape can be purchased from Posten.

Handing in

Insured letters must be handed in at a post office or selected Post in Shops.

Delivery

Insured letter is a domestic service. Delivery time from sender to recipient is normally 3 workdays.

Tracking

Insured letters can be tracked using our tracking service.

Compensation

Up to NOK 40,000

Posten Norge AS is not liable for subsequent damages; cf. General Terms and Conditions for Postal Services. If you would like insurance against subsequent damages the Express - Overnight service, which includes compensation for subsequent damages, is recommended

Weight

Up to 2 kg

Size

Same as for letters

Receipt

You will get a receipt with a tracking number.

Collecting

The recipient will be notified by mail or SMS when the insured letter has arrived at the local Post Office. The recipient must sign for and identify himself/herself with an approved ID.  The letter can also be delivered using authorization in writing from the recipient.

If the insured letter is not collected within two weeks, the letter will be returned to sender. A reminder will be sent the recipient after 7 days (after 5 days from 1 February 2017).

General terms and conditions

In addition to the product conditions described in this document, General Terms and Conditions for Postal Services and General payment terms, Posten Norge AS will apply.

Posten Norge reserves the right to make adjustments of price and product conditions after prior notification, at the latest 2 months before the alterations take effect. Information about alterations will be published on bring.no.