Prerequisites for using the product

Used for/from businesses and private customers.

Coverage area

All of Norway. See also transit times.

Collection from the Customer

Should be included if a collection agreement for other products has been entered into, or collection can be agreed separately. Otherwise, should be handed in to the post office/post-in-shop. No collection on Christmas Eve and New Year's Eve.

Transit time

Will be delivered in central areas in most towns by 9:00 a.m. the day after the parcel is sent. Otherwise, by 4:00 p.m. on the day of arrival, normally the day after being handed in. Delivery Monday-Friday. Delivery on Saturday can be ordered for a surcharge. Delivery is made between 10:00 a.m. and 4:00 pm. See also: Forwarding schedule at bring.no.

Method of delivery

Delivered direct to the recipient’s door with production of a receipt. In areas with delivery by 9:00 am.: A second attempt is made to deliver the parcel by 4:00 pm. the same day if the recipient is not home during the first attempt. Only one delivery attempt applies to other areas. Parcels that cannot be delivered can be collected from the post office/post-in-shop.

Notification that a parcel has arrived

E-notification (SMS/email) can be ordered at no extra charge. A driver's card is left if possible for products that are delivered to the door as standard.

Collection deadline at the post office/post-in-shop

All domestic parcels must be collected within 14 days. A reminder will be sent to the recipient by letter, email or SMS depending on the information the sender has specified. A reminder will be sent by letter after seven days. From 1 February 2017 a reminder will be sent by letter after five days. Please note! Domestic parcels that arrive between 1 -17 July will not be returned before 1 August and can be collected throughout the month of July. If using SMS/email notification, reminders will be sent on day 3 and day 11.

Redirection/Returns

If the item is not collected within the collection deadline, it will be returned to sender. This will be invoiced as a new item. If the item has been delivered and is to be returned, the recipient must pay for further freight if a return service agreement has not been entered into.

Please note! Domestic parcels that arrive between 1-17 July will not be returned before 1 August and can be collected throughout the month of July. Parcels will also not be returned between 23/12-1/1.

Maximum weight and maximum dimensions

Maximum weight: 35 kg per parcel.
Please note! Maximum dimensions: 120 x 60 x 60 cm

Minimum dimensions

Minimum: 23 x 13 x 1 cm

Packaging

It is the sender's responsibility to ensure that the contents of a parcel are properly packaged. There is often a lot of reloading and resorting along the way, so the packaging must be solid and adapted for the goods that will be transported. Fragile items must be packed in shock-absorbent material that withstands pressure and shock, thereby protecting the contents. Goods placed on pallets must be wrapped, strapped or packaged in a way that provides optimum protection against damage and ensures that goods stay together on the pallet during transport.

Dangerous goods

Basically, dangerous goods cannot be sent with Business Parcel Express Overnight. Exceptions are by special agreement and then only if this is permitted by the IATA Dangerous Goods regulations.

Labelling

Approved and correctly-completed transport labels/address cards must be used. If non-approved address labels are used, the item may be rejected.

EDI

Can be used. EDI assumes the use of a simple data program for labelling, generating and sending information.

Price

Prices are in accordance with the current price list, unless otherwise agreed. See prices here.

Svalbard surcharge

There is a fixed surcharge per parcel for parcels to Svalbard. See price list.

Payment type/Invoice

Credit requirements and payment terms should be clarified with the Credit Department. The Credit Department informs the Customer directly by email about credit terms. All submitted orders can be invoiced. A penalty shall be incurred for late payments in accordance with the law on interest for overdue payments. Posten charges a standard reminder fee for reminders/debt collection. In the event of payment default, non-defaulted invoices will also be calculated as defaulted and can be collected together with defaulted invoices. Posten retains the right to offset its debt with the customer's claims against Posten. Posten can stop invoicing of services with immediate effect if the agreed credit limit is exceeded due to payment default or a downward-adjusted creditworthiness from a credit rating agency. In cases where creditworthiness is revised downwards, the customer can propose a new credit agreement as security. Posten sets the amount. Claims should be made by the due date. Only the part of the invoice that is being claimed for can be withheld while the claim is being dealt with. In the event of a merger, the agreement is terminated if the contracting party is the company that is being acquired. The agreement terminates with immediate effect when the Norwegian Register of Business Enterprises has been notified that the company is dissolved or has been declared bankrupt.

Payment type/Parcels via a franking machine

Parcels and additional services are paid in advance by charging the franking machine with the desired amount.
Discrepancies between the customer's estimation on the franking machine and the price calculated by Bring will be paid in arrears.

Discrepancies are accumulated and invoiced to the customer at least once every three months according to current procedures, cf, point entitled: "Invoices" – text in italics.

The customer will be credited at least once every three months if there has been an overpayment. Amounts less than NOK 100 over a three-month period are not credited to the customer.

Cash

Can be paid for in cash at the post office/post-in-shop or purchased at bring.no.

Time guarantee

Yes; the freight amount will be refunded in the event of a delay. Exceptions: Force majeure and delays due to conditions on the sender’s part.

Liability

Parcels and goods sent with Posten Norge AS under the Bring brand are regulated by the Norwegian Road Transport Act. Compensation is paid in accordance with the value of the parcel up to NOK 50,000 in the event of damage and loss. Compensation is paid for consequential damage up to NOK 50,000.

Claims

Requests regarding packages must be submitted within one year after the shipment date. This must generally be done by the sender. Request forms can be obtained from the post office. There should be documentation proving that the parcel was sent.

Changes

Conditions may be changed by Posten with one month's notice.

Return service

Yes, a return service is offered. If using EDI, prior notification should be sent at the same time the transport label is printed out.