Prerequisites for using the product

Used from business to business. Should only be used for items for businesses where someone is present to accept the parcel between 8:00 a.m. and 4:00 p.m. The delivery address should be a street/road address and not a postbox address (with the exception of recipients in places that neither have a street/road address nor place name).

Available as an agreement-based service and as a cash option.

Coverage area

All of Norway

Collection from the customer (no collection on Christmas Eve and New Year's Eve)

Not included in the service, but can be agreed separately. Can also be handed in at the post office/post-in-shop for a surcharge per parcel. Collection and delivery of parcels door-to-door is included in the price if more than 800 parcels are sent per year.

Transit time

One to three working days depending on the distance. Delivered by 4:00 pm. on delivery days (Monday-Friday). See forwarding schedule here. (LINK) Does not include an on-time guarantee or any time of delivery guarantee.

Method of delivery

Delivered direct to the recipient’s door with production of a receipt. Parcels that cannot be delivered on the first attempt will be sent out again the next working day. This is priced separately. If the recipient is not present to accept delivery at the door, collection from a post office/post-in-shop can be arranged. This must be arranged when advance notification of the parcel is given. This service is only available after the first or second delivery attempt. This service is priced separately and is only available if parcels have been delivered via a post office.

Notification that a parcel has arrived

If the parcel cannot be delivered at the door, and delivery is ordered at the collection location (post office/post-in-shop), the driver will, if possible, leave a card notifying the recipient of when and where the parcel can be collected. If the driver’s card cannot be left, the recipient will be notified by means of collection advice such as a letter or SMS if a mobile phone number has been provided.

Collection deadline at the post office/post-in-shop

All domestic parcels must be collected within 14 days. A reminder will be sent to the recipient by letter, email or SMS depending on the information the sender has specified. A reminder will be sent by letter after seven days. From 1 February 2017 a reminder will be sent by letter after five days. Please note! Domestic parcels that arrive between 1 -17 July will not be returned before 1 August and can be collected throughout the month of July. If using SMS/email notification, reminders will be sent on day 3 and day 11.

Redirection/Returns

If the item is not collected within the collection deadline, it will be returned to sender. This will be invoiced as a new item. If the item has been delivered and is to be returned, the recipient must pay for further freight if a return service agreement has not been entered into.

Please note! Domestic parcels that arrive between 1-17 July will not be returned before 1 August and can be collected throughout the month of July. Parcels will also not be returned between 23/12-1/1.

Maximum weight and maximum dimensions

Maximum weight: 35 kg per parcel
Maximum length: 240 cm
Maximum length plus circumference: 360 cm

Minimum dimensions

23 x 13 x 1 cm

Packaging

It is the sender's responsibility to ensure that the contents of a parcel are properly packaged. There is often a lot of reloading and resorting along the way, so the packaging must be solid and adapted for the goods that will be transported. Fragile items must be packed in shock-absorbent material that withstands pressure and shock, thereby protecting the contents. Goods placed on pallets must be wrapped, strapped or packaged in a way that provides optimum protection against damage and that ensures that goods stay together on the pallet during transport.

Dangerous goods

Posten does not have a separate handling and transport line for dangerous goods/contents and therefore cannot transport goods which in accordance with the international provisions, "ADR- road transport of dangerous goods", are classified as dangerous goods. Further information about this can be obtained at posten.no/bring.no or from Posten’s Customer Service, telephone 04045.

Labelling

Approved and correctly-completed transport labels/address cards must be used. If non-approved address labels are used, the item may be rejected.

EDI

EDI should be used.

Price

Unless otherwise agreed, prices are in accordance with the current price list. See prices here. (LINK)

Special goods surcharge

For a parcel with a side that measures more than 120 cm or where two of the sides are longer than 60 cm, a special goods surcharge is calculated. The same applies to parcels that measure less than the minimum measurements, roll-shaped consignments and unpackaged parcels. See current price list.

Svalbard surcharge

There is a fixed surcharge per parcel for parcels to Svalbard. See price list.

Payment type/Invoice

Credit requirements and payment terms should be clarified with the Credit Department. The Credit Department informs the Customer directly by email about credit terms. All submitted orders can be invoiced. A penalty shall be incurred for late payments in accordance with the law on interest for overdue payments. Posten charges a standard reminder fee for reminders/debt collection. In the event of payment default, non-defaulted invoices will also be calculated as defaulted and can be collected together with defaulted invoices. Posten retains the right to offset its debt with the customer's claims against Posten. Posten can stop invoicing of services with immediate effect if the agreed credit limit is exceeded due to payment default or a downward-adjusted creditworthiness from a credit rating agency. In cases where creditworthiness is revised downwards, the customer can propose a new credit agreement as security. Posten sets the amount. Claims should be made by the due date. Only the part of the invoice that is being claimed for can be withheld while the claim is being dealt with. In the event of a merger, the agreement is terminated if the contracting party is the company that is being acquired. The agreement terminates with immediate effect when the Norwegian Register of Business Enterprises has been notified that the company is dissolved or has been declared bankrupt.

Payment type/Parcels via a franking machine

Parcels and additional services are paid in advance by charging the franking machine with the desired amount. Discrepancies between the customer's estimation on the franking machine and the price calculated by Bring will be paid in arrears. Discrepancies are accumulated and invoiced to the customer at least once every three months according to current procedures, cf, point entitled: "Invoices" – text in italics. The customer will be credited at least once every three months if there has been an overpayment. Amounts less than NOK 100 over a three-month period are not credited to the customer.

Cash

Can be paid for in cash at the post office/post-in-shop or purchased at bring.no

Time guarantee

No

Liability

Parcels and goods sent with Posten Norge AS under the Bring brand are regulated by the Norwegian Road Transport Act.

Claims

Claims must be submitted without undue delay and within one year after the shipment date. This must generally be done by the sender. Request forms can be obtained from the post office. There should be documentation proving that the parcel was sent.

Changes

Conditions may be changed by Posten with one month's notice

Return service

Yes, a return service is offered. If using EDI, prior notification should be sent at the same time the transport label is printed out.