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1. What can you send?

Small parcels of different weights and sizes can be sent as letter post and delivered to the mail box. A simple and attractive service for online shops that would like delivery direct to the customer’s home. Mailing is ordered via EDI (Electronic Data Interchange) and delivered with or without tracking at the same freight price. Mailbox parcel may only be sent to addresses in Norway.

The address label that should be used is integrated in the EDI solution (see point 5). The label has an EDI barcode and can also have a tracking chip if tracking is requested:  

a) Parcel with tracking
The tracking is based on RFID (Radio Frequency Identification) technology and means that the address label has a small RFID chip as well as the EDI barcode. The address label must be printed on an approved RFID printer. 

b) Parcel without tracking
Standard address label with an EDI barcode, without an RFID chip.

2. Who can send?

The service can be used by businesses with approved credit.

3. Formats, dimensions and weights

Minimum dimensions:

  • The parcel must not be less than 9 x 14 cm
  • Roll: Length must be at least 10 cm. Length + diameter x 2 must not be less than 17 cm

Maximum dimensions:

  • Maximum length 60 cm. Length + width + thickness must not be above 90 cm
  • Roll: Length can be a maximum of 90 cm. Length + diameter x 2 must not be above 104 cm

Maximum weight:

  • Up to 2 kg per parcel

4. Prices 

The price is based on three main elements; see also the price list:

 

  • Geographical distance between the sender and recipient — Divided into three price zones
  • Population density — The zone price is based on delivery within postcode areas with a high population density. Parcels that are to be delivered to sparsely populated areas incur a surcharge.
  • Weight of the mailing — The entire mailing is weighed together and the weight price per unit is based on the average weight. The weight price is paid in the form of a price per kilo. If the average weight per consignment is less than 200 g, the price is calculated for 200 g per parcel.
  • Minimum price per order 

Surcharge if the parcel cannot be delivered to the mailbox.

If the recipient’s post box is locked, if the parcel will not fit in the mailbox or if, for other reasons, it is not possible to deliver the parcel to the mail box, the parcel will be delivered to the recipient’s post office or Post in Shop and scanned as a parcel for collection. The recipient will receive an SMS or email to inform that the parcel can be collected at the post office. Parcels for collection incur a surcharge per parcel that will be invoiced to the sender. The surcharge is payable even if the parcel is not collected by the recipient and it has to be returned to the sender. See price list.

5. Bag on door

A delivery alternative for Mailbox parcels that cannot be delivered to the mailbox.

Mailbox parcel is a parcel that will be delivered in the recipient’s mailbox. If the parcel for various reasons does not fit in the mailbox, the sender may against a fee, choose to leave the parcel on the door handle (in a special bag) to avoid it being sent to the pickup place. This delivery option will have to be confirmed by the receiver upon booking delivery in the sender's online store. The recipient will receive an SMS/email when the parcel is delivered as Bag on door.

5.1 Terms of delivery (Bag on door)

Recipient must actively confirm that they accept delivery that Bag on door.

The sender must inform the recipient about the criteria of the delivery option Bag on door: 

  • The distance from the mailbox to the recipient's door must not exceed 250 m. 
  • House no must be clearly marked. 
  • The door must be clearly marked with the recipient's name 
  • Posten must have access to the recipient's door, even when the main entrance is locked, for instance when recipient live in an apartment. 

In cases where the criterias are not met, the parcel will be delivered to the recipient's Post office, or Mail in store for delivery against an additional fee. See Parcels for collection.

5.2 Purchase order 

When ordering Mailbox parcel the sender can, when the recipient has accepted the delivery option Bag on the door, order this as an additional service.  Ordering delivery option Bag on door is to be made through EDI, usually through the use of TA-vendor by ordering the Mailbox parcels. By adding the Vas 1081, the parcel will be delivered as Bag on door if it cannot be delivered in the mailbox.  The Bag on door stamp and floor / apartment number to the recipient`s apartment must be printed on the label. (Harmonized Label, which has an EDI-barcode)

5.3 Invoicing 

When Posten deliver the parcel as bag on the door the delivery agent scans the bar code on the parcel. The scanning is recorded electronically and is the basis for invoicing of the Bag on door fee. The invoice will be sent to the sender. See the price list.

If the parcel is delivered in the mailbox the additional fee will not occur. 

Parcels that are marked with Bag on door, but cannot be delivered as Bag on door, or delivered in the mailbox, will be sent to the recipient’s Post office or Mail in store for Pick up. The fee for pick up at Post office will occur. See Parcels for collection.

6. Address label

The address label, which is standard for Mailbox parcels, is a new label designed by the IPC (International Post Corporation). The label, which is called a harmonized label, is an integral part of the software supplied by the EDI provider. If the parcel should be traceable, the address label shall have a small RFID chip in addition to an EDI barcode. Labels with an RFID chip must always be printed on an approved RFID printer.

The entire address label should be flat on one side of the parcel.

The address label (harmonized label) includes:

  • The sender’s name and return address
  • The recipient’s name
  • Floor / apartment number when Bag on door delivery
  • Full mail address
  • Postmark P.P. Norge (postage paid for)
  • EDI barcode
  • RFID chip (if tracking has been ordered)

7. The recipient’s address 

Mailbox parcels are completely or partly sorted by sorting machines. It is therefore important to use the recipient’s full mail address to ensure that the parcel is delivered on time and to avoid delays. Read more about how to address your Norwegian mail.

8. Return address

The sender field on the address label must contain the sender’s name and a complete Norwegian return address. All parcels in a mailing/order must be from the same sender.

9. Ordering

The mailing of parcels should be ordered via EDI, normally using a simple data program from an EDI provider. The EDI order automatically transfers information about the mailing to Posten’s systems. A consignment note is generated and sent to the email address of the sender/person making the order. The consignment note should be printed and delivered with the parcels when they are handed in to Posten.

In the EDI order, each parcel should contain the correct information about the recipient’s mobile phone number and/or email address.

10. Preparing and sorting

Mailbox parcels of different weights and sizes can be handed in together in suitable letter post load carriers.

11. Handing in

Mailbox parcels can be handed in to the post office, Post in Shop, business centres and Posten’s mail terminals according to the applicable handing-in deadlines at your local post office. There is no minimum number that must be handed in, but there is a minimum price per order according to the applicable price list. Mailings of more than 5,000 parcels must be handed in to Posten’s letter terminals. Parcel collection from the sender can be arranged via a collection agreement.

12. Delivery and delivery speed

Mailbox parcel is a domestic service.

Destination Delivery speed Delivery to the mailbox
Norway 2 working days Monday - Friday

If the recipient’s mail box is locked, if the parcel will not fit in the mail box or if, for other reasons, it is not possible to deliver the parcel to the mail box, the recipient can collect the parcel from their local post office or Post in Shop from Monday to Friday. The recipient will receive an SMS or email when the parcel is ready for collection.

A reminder to collect the parcel will be sent to the recipient after 3 and 11 days. If the parcel has still not been collected after 14 days, it will be returned to your business.

Parcels that are not collected or, for other reasons, cannot be delivered to the recipient will be returned at the same delivery speed as when sent out. 

13. Invoicing

The service is invoiced, and cannot be purchased in cash. Invoicing is based on the information received about the number of parcels, the recipient’s mail address from the EDI notification and the combined total weight for the entire order on arrival at Posten’s mail terminal.

Parcels that cannot be delivered to the mail box will be sent to the recipient’s post office or Post in Shop for collection. Parcels for collection incur a surcharge per parcel that is invoiced separately. Read more about parcels for collection in point 4.

14. Deviations

Parcels that are not EDI notified and handed in together with a consignment note may cause delays or be returned to the sender. This also applies if the mailing does not have an address label or harmonized label or, if any other way, it does not satisfy the terms and conditions that apply at all times.

15. Contents and packaging

Parcel contents must be in accordance with rules and regulation concerning hazardous goods, prohibited contents and wet cargo, and the packaging must be adequate to support the contents. It is the liability of the sender that contents are in accordance with applicable rules and regulations at all times. Special restrictions are applicable to specific goods, and it is the sender’s obligation to be aware of, and in compliance with, such restrictions. Posten carries no responsibility for the contents of the mailing. Experience shows that parcels that contain metal or fluids can interfere with RFID tracking; therefore, bubble wrap or a similar material is recommended to create air between the RFID chip and the contents. 

16. RFID tracking

The parcel is forwarded to the recipient together with other letter post. Tracking of parcels sent as letter post is carried out using RFID technology, and has for this reason not the same tracking points as goods and parcel transport with Bring.

The address label’s RFID chip is read by antennas that are placed at defined points en route to the recipient. The parcel can be tracked at bring.no, posten.no and via Posten’s tracking app with the following tracking points:

  1. When the parcel arrives at the mail terminal
  2. When the parcel is en route to the recipient
  3. When an attempt has been made to deliver the parcel in the mail box
    - If the parcel cannot be delivered because the mail box is locked/full/too small, the recipient will receive a message to say that the parcel can be collected at the post office or Post in Shop.
  4. When the parcel is ready for collection at the post office or Post in Shop:
    - This message also applies to parcels that do not have RFID labelling.

In addition to online tracking, the recipient will be notified by SMS or email. Notifications 3 and 4 are only sent when the parcel will not fit in the mail box and is sent to the post office or Post in Shop.

17. General conditions and liability for damage

Posten’s general terms and conditions of delivery for postal services and Posten’s general payment terms apply to the Mailbox parcel service. In relation to Posten's general terms and conditions of delivery for postal services and postal legislation, the service Mailbox parcel is an unregistered postal items. No compensation is paid for unregistered mail/mail items.

Posten reserves the right to make changes to prices and service terms and conditions according to prior publication. Information about changes to prices and service terms and conditions are published at bring.no.

V04 - 130619