Prerequisites for using the product

From businesses to private customers.

Coverage area

Covers about 50% of Norwegian households (cities and densely-populated areas). See bring.no for details.

Collection from the customer (no collection on Christmas Eve and New Year's Eve)

Not included in the service, but can be agreed separately. Otherwise, should be handed in to the post office/post-in-shop.

Transit time

One to three working days depending on the distance. Delivered between 5:00 -9:00 p.m. on the delivery day. See forwarding schedule here. (LINK) Does not include an on-time guarantee or any time of delivery guarantee.

Method of delivery

To the recipient’s door with production of a receipt. Parcels that could not be delivered can be collected at the post office/post-in-shop.

Notification that a parcel has arrived

The recipient is notified by SMS when the parcel is loaded on the truck on the delivery day. The driver phones 30-60 minutes before delivery.

Collection deadline at the post office/post-in-shop

All domestic parcels must be collected within 14 days. Parcels that are not collected before this deadline will be returned. A reminder will be sent to the recipient after seven days. From 1 February 2017 a reminder will be sent to the recipient after five days. Please note! Domestic parcels that arrive between 1-17 July will not be returned before 1 August and can be collected throughout the month of July. Parcels will also not be returned between 23/12-1/1. If using SMS/email notification, reminders will be sent on day 3 and day 11.

Maximum weight and maximum dimensions

Maximum weight: 35 kg per parcel
Maximum length: 240 cm
Maximum length plus circumference: 360 cm

Minimum dimensions

23 x 13 x 1 cm

Packaging

It is the sender's responsibility to ensure that the contents of a parcel are properly packaged. There is often a lot of reloading and resorting along the way, so the packaging must be solid and adapted for the goods that will be transported. Fragile items must be packed in shock-absorbent material that withstands pressure and shock, thereby protecting the contents. Goods placed on pallets must be wrapped, strapped or packaged in a way that provides optimum protection against damage and ensures that goods stay together on the pallet during transport.

Dangerous goods

Posten does not have a separate handling and transport facility for dangerous goods/contents and therefore cannot transport goods which, in accordance with the international provisions, "ADR- road transport of dangerous goods", are classified as dangerous goods. Further information about this can be obtained at posten.no/bring.no or from Posten’s Customer Service, telephone 04045.

Labelling

Approved and correctly-completed transport labels/address cards must be used. If non-approved address labels are used, the item may be rejected.

EDI

Can be used. EDI assumes the use of a simple data program for labelling, generating and sending information.

Price

Prices are in accordance with the current price list, unless otherwise agreed. See prices here.

Special goods surcharge

For a parcel with a side that measures more than 120 cm or where two of the sides are longer than 60 cm, a surcharge is calculated for Special goods. The same applies to parcels that measure less than the minimum measurements, roll-shaped and unpackaged goods. See current price list.

Svalbard surcharge

There is a fixed surcharge per parcel for parcels to Svalbard. See price list.

Payment type/Invoice

Credit requirements and payment terms should be clarified with the Credit Department. The Credit Department informs the Customer directly by email about credit terms. All submitted orders can be invoiced. A penalty shall be incurred for late payments in accordance with the law on interest for overdue payments. Posten charges a standard reminder fee for reminders/debt collection. In the event of payment default, non-defaulted invoices will also be calculated as defaulted and can be collected together with defaulted invoices. Posten retains the right to offset its debt with the customer's claims against Posten. Posten can stop invoicing of services with immediate effect if the agreed credit limit is exceeded due to payment default or a downward-adjusted creditworthiness from a credit rating agency. In cases where creditworthiness is revised downwards, the customer can propose a new credit agreement as security. Posten sets the amount. Claims should be made by the due date. Only the part of the invoice that is being claimed for can be withheld while the claim is being dealt with. In the event of a merger, the agreement is terminated if the contracting party is the company that is being acquired. The agreement terminates with immediate effect when the Norwegian Register of Business Enterprises has been notified that the company is dissolved or has been declared bankrupt.

Payment type/Parcels via a franking machine

Parcels and additional services are paid in advance by charging the franking machine with the desired amount. Discrepancies between the customer's estimation on the franking machine and the price calculated by Bring will be paid in arrears. Discrepancies are accumulated and invoiced to the customer at least once every three months according to current procedures, cf, point entitled: "Invoices" – text in italics. The customer will be credited at least once every three months if there has been an overpayment. Amounts less than NOK 100 over a three-month period are not credited to the customer.

Cash

No

Time guarantee

No

Liability

Parcels and goods sent with Posten Norge AS under the Bring brand are regulated by the Norwegian Road Transport Act.

Claims

Claims must be submitted without undue delay and within one year after the shipment date. This must generally be done by the sender. Request forms can be obtained from the post office. There should be documentation proving that the parcel was sent.

Changes

Conditions may be changed by Posten with one month's notice.

Return service

Yes, a return service is offered. If using EDI, prior notification should be sent at the same time the transport label is printed out.