Claims with Bring – how it works
Welcome to our claims page. Here you’ll find everything you need to know to submit a claim related to our services – whether it’s about damage, missing items, delays, or other issues. We aim to make the process as simple and straightforward as possible.
How to submit a claim with Bring:
- Once you have signed for a shipment, it is considered to have been delivered in the correct condition. Therefore, check the shipment thoroughly for visible damage and defects when you receive it before signing.
- If you discover any errors or defects, note these in the consignment note or in the hand-held terminal together with the driver. Take photos of the damage.
- Have the freight payer registers the claim in the claim form in Mybring.
Do this as soon as possible after receipt. This will make it easier for us to help you further in a smooth way. Contact us if you need assistance.
Please note that in complaint cases, an invoice should not be issued to Posten Bring.
Applicable guidelines
A claim must be submitted by the sender or the party paying for the transport (the party who paid the freight to Bring).
If you are the recipient and discover damage or missing items, please notify the sender or seller as soon as possible.
You can submit a claim if you experience:
- Damage to the shipment
- Shortage (total or partial loss of goods)
- Delay
- Other issues related to our services
If something is wrong with your delivery, it’s important to contact us within the correct timeframe:
- Visible damage or missing items: Please report this immediately when you receive the shipment.
- Concealed damage or missing items: If the issue is discovered after delivery, report it within 7 calendar days.
- Other issues: Claims must be submitted within 14 days of delivery.
- Please note that all claims expire after 1 year.
- Waybill number, shipment number, or parcel number
- A short description of the issue
- Claimed amount, excluding VAT
- A copy of the commercial invoice or purchase invoice
- Actual weight of the damaged or missing item
- Photos clearly showing the outer and inner packaging, the full item, and the damage
- Damaged goods must be kept until the case has been closed
- Liability is limited in accordance with NSAB, the Road Freight Act, the Aviation Act, the Maritime Act, and applicable international conventions.
- Compensation is calculated based on the invoiced value or market value and is paid in an amount corresponding to the loss in value.
- Consequential losses are not compensated.
- In cases of total loss or no remaining value, this must be documented by the freight payer or sender.
Claims are usually submitted to Bring and Posten’s claims department via Mybring.
Contact us if you need help from customer service.