Terms and Conditions

Changes in terms and conditions for cross border parcels and pallets

From 01/05-2026

From May 1st, we are updating our Service Terms and Conditions for cross border parcels and pallets. The aim is to make our services clearer and easier to use.

Service Terms and Conditions for cross border parcels and pallets from 20260501

Overview of changes

NOTE: In the previous information about our changed service terms and conditions, it was stated that the number of delivery attempts for pallets to companies in Finland would be reduced to one. This change will not occur. Two delivery attempts for this service will continue to be offered as standard.

For domestic transport to businesses

For domestic transport to private individuals

For international transport to businesses

For international transport to private individuals