Return business parcel

Parcel returned from businesses

  • When your customer wants to return something, Parcel returned from businesses is a simple returns solution for you and your recipient in Finland, Sweden or Denmark.
  • Your business can track the item.

In other countries the recipient must return goods themselves by resending the item as a standard parcel. In other words, there is no returns solution for other countries apart from those mentioned.

The parcel is collected from the business and is then delivered to the door of your business during office hours between Monday and Friday.

The return parcel can weigh up to 35 kg and be up to 150 cm long. Length + circumference must not exceed 300 cm.

Parcels for which a delivery attempt is made shall be sent to the post office and have a collection deadline of 14 days. If the parcel is not collected within the deadline, it will be considered undeliverable.

Transit time

The delivery time will vary from country to country.


How much does it cost?

Prices

All prices are in Norwegian kroner and include a basic price and kilo surcharge; fuel surcharges are not included.
There is a surcharge for parcels over 120 cm long and with a width or height over 60 cm.

Price of Cargo Insurance

Price of Cargo Insurance from December 1, 2020

Europe: Parcel NOK 134
Rest of the world: Parcel NOK 184

Europe: Pallet - 0.2% of the insured value - minimum NOK 449

Other values: Pallet - not applicable *Can only be combined with Parcel and Pallet products.

Prices increase by 3.7 % from December 1, 2021.

How to proceed

Please contact your seller to get Ad Hoc Pickup included in your agreement. When the return item is collected from your customer, the driver applies a transport label and you are debited for Ad Hoc Pickup in addition to standard freight. You or your customers can book collection by email. Bring Parcels has instructions about how Ad Hoc Pickup can be ordered quickly and easily. The instructions can be attached with your mailing items or sent separately to your customers.

Additional Services

  • Cargo Insurance - we recommend Cargo Insurance for guaranteed compensation for the full value of your goods in the event of damage or loss.

    Applies to all types of permitted goods with the exception of mobile phones, wine, spirits and refrigerated, frozen and fresh or damaged goods. Items sent to/from Iran, Iraq and Afghanistan cannot be insured.

    Please contact your seller if you would like Cargo Insurance for a full year.

  • Ad Hoc Pickup - If your customers do not have a set collection agreement, you can use an additional service called Ad Hoc Pickup. With this, we collect the return parcels the following day and debit you.

    How to proceed:

    Please contact your seller to get Ad Hoc Pickup included in your agreement. When the return item is collected from your customer, the driver applies a transport label and you are debited for Ad Hoc Pickup in addition to standard freight. You or your customers can book collection by email. Bring Parcels has instructions about how Ad Hoc Pickup can be ordered quickly and easily. The instructions can be attached with your mailing items or sent separately to your customers.