General Terms and Conditions of Delivery for Postal Services
1. Scope and application
1.1 Background
These General Terms and Conditions of Delivery of Posten Bring AS´ (“Posten”) are based on the Act relating to Postal Services (“Postal Services Act”), the Regulations relating to Postal Services (“Postal Services Regulations”) and Posten’s operating licence of 29. June 2020.
1.2 Scope
Posten’s General Terms and Conditions of Delivery govern the distribution of registered and non-registered postal items in Norway and to/from other countries, including the provision of universal postal services as defined in Clause 2 and further regulated in Clause 3 of these General Terms and Conditions of Delivery, pursuant to Section 7 of the Postal Services Act and Posten’s operating licence.
These General Terms and Conditions of Delivery also govern, to the extent applicable, other activities engaged in by Posten in relation to its role as postal service provider.
These General Terms and Conditions of Delivery also govern, to the extent applicable, activities engaged in by Posten’s subsidiaries.
In addition to these General Terms and Conditions of Delivery, there may exist specifically agreed or generally published terms and conditions of service, price lists and other information materials, which may supplement these General Terms and Conditions of Delivery. Such supplementary documentation, including any specifically agreed written agreements, shall in case of conflict take precedence over these General Terms and Conditions of Delivery, to the extent that Posten finds that there is such conflict.
Posten is entitled to amend these General Terms and Conditions of Delivery. Such amendments will enter into effect at the time of their announcement, unless otherwise decided by Posten.
The provisions of the Universal Postal Convention shall apply, on a supplementary basis, to the distribution of postal items to/from other countries.
2. Definitions
Sender:
The natural person or legal entity specified as the sender on the postal item or, if no sender is thus specified, having submitted the postal item to Posten for delivery.
Undeliverable postal item:
Postal item that can be distributed neither to the recipient, nor to the sender, due to incorrect or incomplete address specification. A postal item is also undeliverable when neither the addressee, nor the sender, is willing to accept such item.
Mail collection box:
Unmanned physical device for the collection of non-registered postal items with prepaid postage for delivery via Posten’s postal network.
Universal postal services:
Nationwide range of services falling within the scope of Posten’s universal service obligation:
- Distribution of addressed letter post up to 2 kg, newspapers and periodicals in subscription up to 2 kg and light cargo up to 20 kg
- one collection of postal items at least five days a week
- one delivery of postal items every other day, Monday to Friday, in a two-week cycle, to any legal business addresses or permanent year-round residence
- distribution of registered and insured postal items up to 2 kg
- domestic distribution of postal items to and from other countries, and
- delivery, free of charge, of certain specified postal services for the blind, the visually impaired, prisoners of war and civil internees.
See Chapter 3, Universal postal services, for further details on the universal postal services.
Posten:
Posten Bring AS, as a provider of postal services under the brand names Posten (for the private market in Norway) and Bring (for the business market in Norway and internationally).
Recipient/addressee:
The natural person or legal entity specified as the recipient on the postal item or, if no recipient is thus specified, otherwise specified by the sender as recipient of the postal item.
Postal network:
Posten’s overall organisation, workforce, infrastructure and production equipment necessary for the distribution of postal items. The postal network also includes the network of permanent (post-in-shop and post office) and mobile (the rural postal service) service outlets, all of which provide universal postal services.
Postal item:
Priority and non-priority letter post up to 2 kg, newspapers and periodicals in subscription up to 2 kg and light cargo up to 31,5 kg, on which is specified the name and address of the recipient or other unambiguous identifier, including, but not limited to, address specification in accordance with a list.
Postal service:
Offer to the general public of regular collection, sorting, transport and delivery of postal items against consideration.
Registered postal item:
Postal item for which a receipt is issued upon collection and which is delivered against receipt.
Recorded delivery postal item:
Postal item for which a receipt is issued upon collection and which is delivered to the recipient upon the presentation of valid proof of identity or other unambiguous identifier and signature.
Terms and conditions of service:
These General Terms and Conditions of Delivery, specifically agreed terms and conditions or other generally available terms and conditions of service relating to Posten’s services. These General Terms and Conditions of Delivery and other generally available terms and conditions of service are available on www.posten.no/en for individuals and www.bring.no/en for businesses, respectively.
Non-registered postal item:
Postal item for which no receipt is issued upon handing in and delivery.
Mail delivery box:
A physical device approved by Posten for the delivery of letters and parcels, acquired and erected by a recipient at a location approved by Posten.