Terms and conditions Return to business
1. What can be returned?
Return to Business is a service for online store businesses that wish to offer their private customers a simple return solution for goods purchased online. The package can be returned by submitting it at a post office/Post in Store. The return is ordered with EDI (Electronic Data Interchange) and is delivered with tracking. The address label to be used is integrated in the EDI solution (see point 5). The label is equipped with an EDI barcode.
2. Who can purchase the service?
The service can be used by online stores that regularly receive returned parcels, preferably several per day. The service is used by private customers for the return of goods purchased in the online store.
The service can be used by online stores that receive three (3) or more packages delivered to the door on average per day (Mon-Fri) to the same address. The number can be counted from several different services; Package to Business, Return from Business, and Return to Business.
The service presupposes granted, approved credit.
3. Formats, dimensions, and weight
Max dimensions:
Length + circumference 360 cm, max length 240 cm
Max weight:
Up to 35 kg actual weight (per parcel)
Only single packages, not multiple parcels
4. Prices
The price is in accordance with the current price list (single parcel) unless otherwise agreed. See the price list here.
5. Address label
The address label is the same as a standard label for the parcel services, and is an integrated part of the software provided by the EDI provider.
The entire address label must lie flat on one of the package's sides. The address label contains:
- Return sender's name and return address
- Recipient's (business's) name
- Recipient's (business's) delivery address (not a P.O. box)
- Recipient's (business's) mobile number/email address (provided in EDI but not on the label)
- EDI barcode
- Parcel/shipment number for tracking
- Service code (9350)
- Service name (Return to Business)
- Priority code (R2)
- Customer number
6. Recipient's postal address/return address
The address label must contain the recipient's (business's) name and a complete Norwegian street address (not a P.O. box), as well as a mobile number/email address.
7. Sender address
The sender field on the address label must contain the return sender's name and a complete address.
8. Ordering
Return to Business can be pre-announced at the same time as ordering regular dispatch, continuously with EDI, or individually afterwards as needed. Ordering is usually done with a single computer program from an EDI provider or by ordering in Mybring/Return Portal. The EDI order automatically transfers information about the return to Posten's systems.
In the EDI order, each package must contain correct information about the recipient's (business's) mobile number and/or email address.
9. Preparation and sorting
Return to Business is sorted and distributed to the recipient (business) in the business parcel stream.
10. Submission
Return to Business must be submitted at Posten and Bring's manned submission points.
10.1 Submission at Post in Store or post office
Return to Business can be submitted at all post offices or Post in Store without additional cost.
11. Delivery and delivery speed
Return to Business follows the delivery speed of business parcels.
The return is delivered continuously to the business's specified delivery address between 8:00 a.m. and 4:00 p.m.
12. Invoicing
The service is invoiced and cannot be purchased with cash. Invoicing is based on the current price list. The invoice basis for shipping is recorded via scan from the driver when the package is delivered.
13. Deviations
Packages that are not EDI-reported may be delayed or returned to the sender. The same applies if the shipment is not equipped with the correct address label or otherwise does not meet the current terms and conditions of the service.
14. Content and packaging
Packages must contain content that is allowed to be sent with the postal service. See current regulations for dangerous goods. It is the responsibility of the sender to ensure that the content of the shipment complies with the current regulations. Certain types of goods may be subject to specific restrictions, which the sender is responsible for being familiar with. The postal service bears no responsibility for the content of the shipment. The packaging must be securely closed around the contents so that they are well-supported.
15. Tracking
For Return to Business, EDI is used to capture the following tracking events:
- Upon delivery to Post in Butikk or post office.
The tracking event is captured when the package is scanned by the postal worker at the delivery location.
The recipient (business) is notified that the return has been submitted and is on its way.
- Upon arrival at the postal terminal, when registered on the MVU/sorting machine.
The tracking event is captured when the package is automatically registered, measured, and weighed. No notification is made at this time.
- When the package is loaded for delivery to the recipient.
The tracking event is captured when the driver scans the package and places it in the vehicle, ready for delivery.
The recipient (business) is notified of any deviations, such as delays, etc.
- When the package is delivered to the recipient (business).
The tracking event is captured when the driver scans and delivers the package to the recipient.
The sender receives a push notification that the package has been delivered to the recipient.
16. General terms and conditions
Posten reserves the right to make changes to prices and service terms after prior publication. Information about changes in price and service terms will be published on bring.no/en.