Sender's responsibility

When delivering mailing items for Bring Express, hereafter referred to as the carrier, you hereby accept the delivery terms and conditions stated in this air freight letter. National and international provisions such as the Montreal Convention, IATA/ICAO, NSAB 2015 and national aviation legislation apply to this mailing item, and limit the carrier's liability for loss, damage or delays in relation to the mailing item.

The sender hereby authorises the carrier to act as the agent for export control customs clearance of international mailing items. It is the sender’s responsibility to ensure that the correct documentation is made available to the carrier when delivering such mailing items and that these are correctly completed. The sender is also responsible for customs clearance where applicable for such mailing items.

The sender is responsible for ensuring that the mailing item does not contain dangerous goods and complies with the carrier’s list of dangerous goods in accordance with the IATA’s Dangerous Goods Regulations, and national and international provisions. A summary of such goods should be stated by the carrier when transport is ordered. The sender is responsible for ensuring that the mailing item is correctly labelled, addressed and packed to ensure safe transport under standard handling conditions.

The sender also consents to

  • Protect the mailing item from unauthorised interference during preparation, storage and transportation
  • Accept that the mailing item may be examined for security reasons
  • Confirm that the mailing item does not contain any prohibited objects as specified by the transporter
  • Confirm in writing any changes in security procedures to the regulated agent, i.e. Bring Express, provide notification of the agent’s limitation of liability.

Inspection right

The carrier reserves the right to inspect and check the mailing item to ensure that the contents correspond with the declaration presented by the sender, but is not obliged to do so. The carrier reserves the right to check the declared weight and volume at any time.

Limitation of the carrier’s liability

For international mailing items with a final destination or stop on the way in a country other than the country from which the mailing item is being sent, the Montreal Convention will apply. For domestic mailing items with a final destination within the country’s borders, national aviation legislation will apply.
For full or partial loss of goods, damage and delays to mailing items, either national or international as specified in the descriptions above, liability in each individual case is limited per the aforementioned Convention and laws to a maximum of 19 Special drawing rights (SDR) per gross kilo of the mailing item.

The carrier is not liable for:

  • Damage to goods where it can be proved that this was as a result of:
  • The nature of the goods or errors or omissions regarding the goods
  • Goods that have been inadequately packed by someone other than the carrier, the carrier’s employees or someone from whom the carrier is responsible
  • War or armed conflict
  • The action of the public authority in connection with the goods being imported, exported or reloaded, by, for example, Norwegian Customs customs or another national authority
  • Loss as a result of a delayed mailing item if it is proven that the carrier or the carrier’s employees have taken all precautions that could reasonably be expected to avoid such loss, or that this was not possible for them
  • Damage caused by or contributed to by negligence or other wrongful act or omissions by the sender.
  • These restrictions include all transport and services connected with the mailing item.

Extended liability insurance can be purchased, cf. point 3 of the consignment note, for individual products.


All claims to the transporter must be made in writing within 14 days of receipt of the goods in the event of damage or partial loss of the mailing item, within 21 days from the day the goods were made available to the recipient and within 120 days from the date of issue of the air freight letter.


The carrier reserves the right to transport the mailing item in any available manner including by road with the intention of loading, reloading or delivering the mailing item unless the sender has specified in writing on the air freight letter that transport should not be carried out by road. With regard to liability, the term "air transport" is defined as the entire time the mailing item is in the care, control or protection of the carrier or the carrier’s agents.

Collection and delivery

During working hours (7:00 a.m.-6:00 p.m. Monday-Friday) for standard prices. After working hours (6:00 p.m.-7:00 a.m. Monday-Friday, weekends and holidays) for an extra cost. See separate price list for a full overview of prices.