Private customers

Prerequisites for using the product

Agreement with Bring Parcels


Further specified in the agreement


Included in the service.


Further specified in the agreement. Does not include an on-time guarantee or any time of delivery guarantee.


Depends on the rules of the recipient country, to the recipient’s door or delivered via the post office

Parcels that cannot be delivered

Parcels for which a delivery attempt is made or that are sent directly to the post office have a collection deadline of a minimum of 14 days (up to 4 weeks in some countries). If the parcel is not collected within the deadline, it will be returned (unless the sender has clearly stated on the transport label that he permits a waiver for the parcel). The sender will be charged for the return price in accordance with the agreement

Time guarantee



Liability is regulated by NSAB 2015. Liability for damage is, in accordance with these provisions, limited to SDR 8.33 per kg for the lost gross weight of the goods. Compensation will not paid for delays or consequential damage. Compensation is normally paid to the sender. There should be documentation proving that the parcel was handed in. Apart from the rules regarding claims in NSAB 2015, demands and claims must be submitted at the latest 6 months after handing in the parcel. For parcels sent via the additional service, Cash On Delivery, Bring Parcels must have received claims within two months.

Maximum weight/Maximum dimensions


Maximum weight 20 kg to most countries. 35 kg for Home Delivery and for parcels with Flex Delivery.
Maximum length 150 cm and length + circumference a maximum of 300 cm

Minimum dimensions

23 x 13 x 1 cm


Prices according to agreement. Export and standard import declaration duty is not included in the price. The sender should have an agent or a representative in the recipient country who can handle customs and VAT.

A surcharge is calculated for parcels over 120 cm long and with a width and/or height over 60 cm. The same applies to roll-shaped and unpackaged parcels.


Approved transport labels with the customer's name and address must be used. If non-approved address labels are used, the parcels may be rejected. The Customer must bear the production cost of transport labels. The recipient's name, postal address and delivery address must be written clearly and ideally a telephone number as well. A telephone number must be given for home delivery. It is the sender’s responsibility to enclose the necessary customs documentation.


It is the sender's responsibility to ensure that the contents of a parcel are properly packaged. There is often a lot of reloading and resorting along the way, and this must be taken into consideration when assessing the type of packaging. The packaging must be solid and large enough for the item that is being sent. Fragile items must be packed in shock-absorbent material that withstands pressure and shock, thereby protecting the contents. Goods placed on pallets must generally be wrapped, strapped or packaged in a way that provides optimum protection against damage and ensures that goods stay together on the pallet during transport.

Prohibited contents

Shipments may not contain:

  • currency, banknotes, precious metals,
  • gemstones, real pearls or similar high-value goods
  • weapons*, weapon parts and ammunition
  • alcoholic beverages**
  • cigarettes, tobacco or similar
  • human remains, urns or similar containing ash
  • living or dead animals
  • temperature sensitive content
  • hazardous goods except for limited amount of dangerous goods.

The value of the content may not exceed EUR 10,000 per parcel and EUR 100,000 per pallet. Certain goods may be subject to trade restrictions, which may change on an ongoing basis. It is the Customer's responsibility to keep up to date and comply with applicable laws and regulations. It is also the Customer's responsibility not to export or import prohibited content to the current recipient or sender country.

*A weapon is any object that is defined/classified as such in the customs tariff. All firearms, including gun barrels and chamber lengths, crossbows, pointed weapons with a blade longer than 12 cm, flick knives, sheath knives, fighting gloves, police batons, clubs, etc.

**Prohibition of shipments containing alcoholic beverages applies for all B2C parcels with delivery in Sweden and for all B2C parcels, shipped as Bulksplit shipment, with delivery in Norway. Furthermore, import and export of alcoholic beverages are subject to mandatory legal restrictions in various countries.


Yes, for Denmark, Finland and Sweden.

EDI (Electronic Data Interchange)


Customs documentation

Three copies of the commercial/pro forma invoice per BulkSplit party. To obtain preferential customs processing, the goods’ country of origin in the EU/EEA must be documented. Necessary licences/permits must also be enclosed.

Special price conditions

Bring Parcels is entitled to change prices to compensate for increased fuel costs, currency changes and State increases or other conditions outside of the control of Bring Parcels, or alternatively may add a fee (fuel surcharge) to the agreed price. Bring Parcels is entitled to change this fee without giving prior notification to the customer. The fuel surcharge must be specified on the invoice and applies to ordinary transport and also any pallet loads.

Bring Parcels reserves the right to impose a fee for wrong addresses and missing, insufficient or delayed EDI transfers to Bring Parcels. The fee will be specified on the invoice.

Additional services

Ad Hoc Pickup


Cash On Delivery (COD)


Home Delivery

Yes, for Denmark, Finland and Sweden only

Cargo Insurance


SMS Notification

Yes, for Denmark, Finland and Sweden only

Flex Delivery

Yes, for Denmark and Sweden only