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Return from pick-up point

Parcel returned from a private customer

  • When your customer wants to return something, Parcel returned from a private customer is a simple returns solution for you and your recipients in Finland, Sweden or Denmark.
  • Delivery time varies from country to country

In other countries the recipient must return goods themselves by resending the item as a standard parcel. In other words, there is no returns solution for other countries apart from those mentioned.

Your customer brings the return parcel to their nearest post office, and it will then be delivered to the door of your business during office hours between Monday and Friday.

The return parcel can weigh up to 35 kg and be up to 150 cm long. Length + circumference must not exceed 300 cm.

Parcels for which a delivery attempt is made shall be sent to the post office and have a collection deadline of 7 days.

The collection deadline for parcels that are collected at Post-in-store and in Parcel boxes changes from 14 to 7 days from 01.10.22. Recipients who need the parcel to stay longer can easily and free of charge extend the collection deadline from 7 to 14 days in The Posten app or via SMS.

If the parcel is not collected within the deadline, it will be considered undeliverable.

Transit time
The delivery time will vary from country to country.

Small parcels in different sizes

How much does it cost?


All prices are in Norwegian kroner and include a basic price and kilo surcharge; fuel surcharges are not included. There is a surcharge for parcels over 120 cm long and with a width or height over 60 cm.

Price of Cargo Insurance from December 1, 2023:

Europe: Parcel NOK 175
Rest of the world: Parcel NOK 239

Europe: Pallet - 0.2% of the insured value - minimum NOK 584

Other values: Pallet - not applicable *Can only be combined with Parcel and Pallet products.

Price list from December 1, 2023 (pdf).

Seasonal surcharge

Additional Services

  • Cargo Insurance - we recommend Cargo Insurance for guaranteed compensation for the full value of your goods in the event of damage or loss.

    Applies to all types of permitted goods with the exception of mobile phones, wine, spirits and refrigerated, frozen and fresh or damaged goods. Items sent to/from Iran, Iraq and Afghanistan cannot be insured.

    Please contact your seller if you would like Cargo Insurance for a full year.