Return from pick-up point

Parcel returned from a private customer

  • When your customer wants to return something, Parcel returned from a private customer is a simple returns solution for you and your recipients in Finland, Sweden or Denmark.
  • Delivery time varies from country to country

In other countries the recipient must return goods themselves by resending the item as a standard parcel. In other words, there is no returns solution for other countries apart from those mentioned.

Your customer brings the return parcel to their nearest post office, and it will then be delivered to the door of your business during office hours between Monday and Friday.

The return parcel can weigh up to 35 kg and be up to 150 cm long. Length + circumference must not exceed 300 cm.

Parcels for which a delivery attempt is made shall be sent to the post office and have a collection deadline of 14 days. If the parcel is not collected within the deadline, it will be considered undeliverable.

Transit time

The delivery time will vary from country to country.

How much does it cost?


All prices are in Norwegian kroner and include a basic price and kilo surcharge; fuel surcharges are not included. There is a surcharge for parcels over 120 cm long and with a width or height over 60 cm.

Price of Cargo Insurance from December 1, 2020

Europe: Parcel NOK 134
Rest of the world: Parcel NOK 184

Europe: Pallet - 0.2% of the insured value - minimum NOK 449

Other values: Pallet - not applicable *Can only be combined with Parcel and Pallet products.

Prices increase by 3.7 % from December 1, 2021.

Additional Services

  • Cargo Insurance - we recommend Cargo Insurance for guaranteed compensation for the full value of your goods in the event of damage or loss.

    Applies to all types of permitted goods with the exception of mobile phones, wine, spirits and refrigerated, frozen and fresh or damaged goods. Items sent to/from Iran, Iraq and Afghanistan cannot be insured.

    Please contact your seller if you would like Cargo Insurance for a full year.