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Terms and conditions insured letters

Terms and conditions insured letters

What can be sent

Mail items up to 2 kilos can be sent as insured letter. The service includes a receipt proving that the letter has been handed-in. The recipient must sign for the delivery and show valid identification.


Limited to one recipient only. A letter can be addressed to one company or one person, not to multiple persons.


The value of content is limited to NOK 40 000,- If several insured letters are sent from one sender to the same recipient, the limit is NOK 40 000,- per day.

Labelling and sealing

The value must be written on the front of the letter. The value can be stated as the actual or a lower value to a maximum of NOK 40,000. Money and stamps must be stated with the actual value.

The letter should be sealed with Posten Norge AS -approved sealing tape. A signature or company stamp should be visible under the tape. Sealing tape can be purchased from Posten.

Handing in

Insured letters must be handed in at a post office or selected Post in Shops.


Insured letter is a domestic service. Delivery time from sender to recipient is normally 5-6 workdays.


Insured letters can be tracked using our tracking service.


Up to NOK 40,000

Posten Norge AS is not liable for subsequent damages; cf. General Terms and Conditions for Postal Services. If you would like insurance against subsequent damages the Express - Overnight service, which includes compensation for subsequent damages, is recommended


Up to 2 kg


Same as for letters


You will get a receipt with a tracking number.


The recipient will be notified by mail or SMS when the insured letter has arrived at the local Post Office. The recipient must sign for and identify himself/herself with an approved ID. The letter can also be delivered using authorization in writing from the recipient.

If the insured letter is not collected within 3 weeks, the letter will be returned to sender. A reminder will be sent the recipient after 5 days. Return after 3 weeks.

General terms and conditions

Posten Norge AS’ liability is regulated under the Norwegian Post Act § 28 and General terms and conditions of delivery for postal services.