Home Delivery of heavier goods
Offer your customers maximum convenience with home delivery. This service applies to goods weighing more than 35 kg. We deliver goods all the way home and directly to your customers' doors – when and how it suits them best.
- FLEXIBLE - both day and evening deliveries
- CUSTOMER-FOCUSED – lets your customers choose the service level they want
- SELF-SERVICE OPTION – your customers can pick up the goods from the terminal if they prefer
With our home delivery service for heavier goods, you can offer your customers an extremely flexible shipment of your goods, directly to their home. Do you sell kitchens, home appliances, furniture or sports and home fitness equipment? If the answer is yes, then you should choose a service that caters to the customer's needs – our Home Delivery service can offer you that.
Here you can find general delivery terms for Home Delivery.
Here you can find service-specific terms for Home Delivery.
Freight is calculated per shipment in accordance with the current price list or by special written agreement. Unless otherwise agreed, the shipment, including the carrier, is priced based on its freight-calculated gross weight. The total dimensions and weight of the shipment, including pallet/packaging, are used for price calculation. All postal codes are linked to a terminal and a price zone. The list of postal codes/zones shows which price zone is used for pricing. You can find the list of current Price Zones here (pdf). On April 2nd, we will open a new terminal in Drammen. You can find the new prices effective from 01.04.24 here (pdf).
Prices for additional services
Prices are effective from 15.12.23.
| Code | Additional Services | Additional Charge in NOK | |
|---|---|---|---|
| NBP | Notification | 40,5 NOK per delivery, 3 phone calls | |
| Depot handling | Intermediate storage | 22 NOK per day, from day 3 onwards (arrival day = day 0) | |
| 3577/3578 | Return service | 100 % of base price. Additional line haul costs may apply. | |
| 1122 | Exchange/return upon delivery | 90 % of base price | |
| 1140 | Carry oversize service* (beyond maximum dimensions or maximum weight of 70kg per package) | 100 % of base price. Packages over 70 kg must be reported via EDI message. Bring may add the Carry oversize service to goods beyond maximum dimensions/weight. | |
| 1139 | Return of packaging* | 130 NOK per product | |
| 1123 | Environmental return* | 249 NOK per product. Applies to equivalent product as delivered. | |
*applies only to 2870 Indoor
Prices for basic installation, performed by driver (Standardized installation)
| Code | Additional Services | Additional charge in NOK per product |
|---|---|---|
| 1193 | Install Dryer | 406 |
| 1192 | Install Fridge | 406 |
| 1194 | Install Wash | 599 |
| 1196 | Install Stove | 406 |
| 1127 | Install TV on stand | 406 |
| 1205 | Install Micro | 301 |
Prices for customized installation, performed by driver
| Code | Additional Services | Additional charge in NOK per product |
|---|---|---|
| 1124 | Attaching legs to furniture | Price upon agreement |
| 1125 | Other installation services provided by the driver are available (Installation Customized) | Price upon agreement |
| Price supplement | Supplement in NOK |
|---|---|
| Incorrect EDI | 99 NOK per delivery |
| Manual EDI | 99 NOK per delivery |
| Incorrect weight/volume | 99 NOK per delivery |
| Incorrect/incomplete address | 99 NOK per delivery |
| Orders addressed to a postbox address | 99 NOK per delivery |
| Unreadable / misplaced / hidden barcode | 69 NOK per label |
| Incorrect label | 69 NOK per label |
| Change of address | 69 NOK per delivery |
| Rescheduling fee | 99 NOK per delivery |
| New delivery attempt | 100 % of base price |
| Failed delivery attempt Curbside/Indoor | 100 % of base price |
| Failed delivery attempt Pick-up Point (PuP) | 180 NOK per order |
Other price supplements
Pick-up points for private consumers
Do your customers want a higher level of self-service? No problem – we currently have 22 pick-up points across Norway. Let your customers order to our terminals and pick up the goods themselves. The table on the page with pick-up points presents our pick-up terminals listed by postal code.
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1
In-house delivery
We deliver the goods all the way to a designated place in the recipient’s home. This is the most popular service level used by our customers.
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2
Curbside delivery
Delivery to the curbside, plot boundary or exterior door.
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3
Pick-up point
The customer can choose a date and time to pick up their goods from the selected pick-up point/terminal. See the updated overview of our pick-up point locations
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4
Installation and assembly
You can also offer your customers both installation and assembly in combination with our Home Delivery service.
You can customise your home delivery for your customers with different service levels
It is important to give your customers exactly the service that they want and expect. Adjust the delivery with the correct level of service for each customer.