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Home Delivery of heavier goods

Offer your customers maximum convenience with home delivery. This service applies to goods weighing more than 35 kg. We deliver goods all the way home and directly to your customers' doors – when and how it suits them best.

  • FLEXIBLE - both day and evening deliveries
  • CUSTOMER-FOCUSED – lets your customers choose the service level they want
  • SELF-SERVICE OPTION – your customers can pick up the goods from the terminal if they prefer

With our home delivery service for heavier goods, you can offer your customers an extremely flexible shipment of your goods, directly to their home. Do you sell kitchens, home appliances, furniture or sports and home fitness equipment? If the answer is yes, then you should choose a service that caters to the customer's needs – our Home Delivery service can offer you that.

Here you can find general delivery terms for Home Delivery.

Here you can find service-specific terms for Home Delivery.

Freight is calculated per shipment in accordance with the current price list or by special written agreement. Unless otherwise agreed, the shipment, including the carrier, is priced based on its freight-calculated gross weight. The total dimensions and weight of the shipment, including pallet/packaging, are used for price calculation. All postal codes are linked to a terminal and a price zone. The list of postal codes/zones shows which price zone is used for pricing. You can find the list of current Price Zones here (pdf).

Two men carrying a sofa into a house

Prices for additional services

Prices are effective from 15.12.23.

CodeAdditional ServicesAdditional Charge in NOK 
NBPNotification40,5per delivery, 3 phone calls
Depot handlingIntermediate storage22per day, from day 3 onwards (arrival day = day 0)
3577/3578Return service100 %of base price. Additional line haul costs may apply.
1122Exchange/return upon delivery90 %of base price
1140Carry oversize service* (beyond maximum dimensions or maximum weight of 70kg per package)100 %of base price. Packages over 70 kg must be reported via EDI message. Bring may add the Carry oversize service to goods beyond maximum dimensions/weight.
1139Return of packaging*130per product
1123Environmental return*249per product. Applies to equivalent product as delivered.

*applies only to 2870 Indoor

Prices for basic installation, performed by driver (Standardized installation)

CodeAdditional ServicesAdditional charge in NOK per product
1193Install Dryer406
1192Install Fridge406
1194Install Wash599
1196Install Stove406
1127Install TV on stand406
1205Install Micro301

 

Prices for customized installation, performed by driver

CodeAdditional ServicesAdditional charge in NOK per product
1124Attaching legs to furniturePrice upon agreement
1125Other installation services provided by the driver are available (Installation Customized)Price upon agreement

 

Price supplementSupplement in NOK
Incorrect EDI99 NOK per delivery
Manual EDI99 NOK per delivery
Incorrect weight/volume99 NOK per delivery
Incorrect/incomplete address99 NOK per delivery
Orders addressed to a postbox address99 NOK per delivery
Unreadable / misplaced / hidden barcode69 NOK per label
Incorrect label69 NOK per label
Change of address69 NOK per delivery
Rescheduling fee99 NOK per delivery
New delivery attempt100 % of base price
Failed delivery attempt Curbside/Indoor100 % of base price
Failed delivery attempt Pick-up Point (PuP)180 NOK per order

 

Other price supplements

Pick-up points for private consumers

Do your customers want a higher level of self-service? No problem – we currently have 22 pick-up points across Norway. Let your customers order to our terminals and pick up the goods themselves. The table on the page with pick-up points presents our pick-up terminals listed by postal code.

    You can customise your home delivery for your customers with different service levels

    It is important to give your customers exactly the service that they want and expect. Adjust the delivery with the correct level of service for each customer.

  1. 1

    In-house delivery

    We deliver the goods all the way to a designated place in the recipient’s home. This is the most popular service level used by our customers.

  2. 2

    Curbside delivery

    Delivery to the curbside, plot boundary or exterior door.

  3. 3

    Pick-up point

    The customer can choose a date and time to pick up their goods from the selected pick-up point/terminal. See the updated overview of our pick-up point locations

  4. 4

    Installation and assembly

    You can also offer your customers both installation and assembly in combination with our Home Delivery service.