Terms and conditions Business reply services 7.7.2020

Terms and conditions Business reply services

Make it easy for your customers to respond to your mailings

Response services encourage customers to react to your direct mail, magazine inserts and press ads. Use them to market research and surveys too. It’s all done with a pre-printed item.

1. Agreement

A written agreement must be signed prior to starting up the Business Reply Services.
Call our customer service on (+47) 22 03 00 45.

2. What can you send

You may use letters, postcards, coupons, press ads and address labels for return of domestic letters and small packets. For international Reply Services, see bring.no

3. Format, measurements and weight

Minimum dimensions

Envelopes and postcards 9 x 14cm
Items in roll form: Length + double diameter = 17cm. Length minimum 10cm

Maximum dimensions

Length + width + thickness = 90cm. Length maximum 60cm
Items in roll form: length + double diameter = 104cm. Length maximum 90cm.

Maximum weight

2,000 grams per item

4. Prices and invoicing

You pay a single price for each reply you receive, according to current price list. An annual fee per license is payable in advance.

Received Business reply service are invoiced on the 15th and last date og each month.

The annual fee is calculated from the time the agreement is entered and paid in advance for 12 months at time.

5. Delivery

The delivery time is every other day but if you have a P.O.Box you will receive items every working day.

Business reply items sent from your every time is  normally 3-4 working days. 3 working days if you have a P.O Box address and 3-4 working days if the business reply item is sent to a street address.

6. Frequency of receiving reply service

You have three options to choose from:

  • Once a week
  • 2 times a week
  • 5 times a week (Monday-Friday)- only avabible for P.O Box. Five times requires the hire of a mailbox.

If you do not have a mailbox today but are considering renting then you will find the necessary information here.

7. Addressing

The service requires a license number and a formal reply address that we supply once the agreement is entered.

8. Layout

The Business Reply Services is a pre-printed envelope/postcard which must be designed according to the requirements described in our graphic templates.

9. Postage

The postage paid indicia must be Norwegian and placed on the upper right hand side, as shown in the template.

10. Content and packaging

The items must contain articles that are allowed to be sent by mail. The items must be tightly wrapped in order to keep the content stable. Prohibited articles cannot be sent by mail.

Please see the regulations is force regarding prohibited content, dangerous goods and limited quantities.  
Items containing dangerous goods in limited quantities must be marked with labels. The label must be placed on the front of the item close to the addressee.

It is the sender’s responsibility that the content in an item complies with regulations in force at any given time. For some special kind of goods, certain restrictions apply, which the sender is obliged to know. Posten Norge AS bear no responsibility for the items content.

11. General Terms and Conditions

In addition to the terms stated in this document, Posten Norge AS General Terms and Conditions of Delivery and General Payment Terms will apply.