Service-specific Conditions for Home Delivery

Availability & geographic coverage

Norway, nationwide.

Max. weight

• 750 kg/EUR pallet
• 750 kg/long pallet
• 400 kg/half pallet
• 200 kg/quarter pallet
• All weights include load carrier and packaging
• For the service 2870 Indoor and 3578 Return indoor the max. weight is 70kg/package.

Max. dimensions

• Standard EUR pallet 0.8 m * 1.2 m, max. height 2.0 m
• Long pallet 0.8 * 2.4, max. height 1.8 m
• Half pallet 0.8 m * 0.6 m, max. height 1.5 m
• Quarter pallet 0.6 m * 0.4 m, max. height 1.2 m
• All dimensions include load carrier and packaging
• For the service 2870 Indoor and 3578 Return indoor:

In addition to above measurements a max. length of 240cm and length + circumference max. 640cm/ package applies.

Shipment

Shipments shall be packed by the sender/Customer on a suitable load carrier and only contain goods to one recipient. A Shipment can contain multiple load carriers.

Load carrier

Load carriers are considered packaging and are left at the recipient if not specifically agreed otherwise. Pallet exchange is not applied.

Booking and EDI

All transports must be ordered electronically as per the latest version of the specification below. All load carriers must be marked with an approved standard label with sorting directions.

• https://developer.bring.com/edi/transport-label-specifications/

Lead time

The recipient's choice of delivery day may affect the lead time. Bring's regular lead times for domestic transport between terminals are applied.

Notification

• Delivery date and time window shall be specified in the EDI. Available days and time windows are determined by Brings delivery matrix applicable at that time.
• The delivery matrix is accessed via Bring's API.
• If no date/time window is given in EDI, Bring sends a notification to schedule a date and time window with the recipient. The notification is done by text message.
• Bring only sends notification for complete Shipments.

Cancellation, rescheduling and address change Any cancellation or change to an order must be made no later than 24 working hours before the planned delivery. Otherwise, the normal shipping cost will be charged. A fee for address change/rescheduling is charged as indicated in the price list. Changes to an order may result in additional fees if they result in longer transport than the original booking.

Assumption of responsibility (yellow line)

Bring takes over responsibility for goods at the first scanning point. Handling and delivery take place at the load carrier level, i.e. Bring does not assume responsibility for what is inside a load carrier or inside the packaging.

Delivery

• The driver will contact the recipient before delivery.
• Delivery takes place to the address indicated in the EDI, as far as there is a road that can be legally trafficked and is accessible by truck.
• If the delivery address is on an island without bridge connections the shipment will be delivered to the wharf. Recipient is responsible for further transport.
• As a standard, delivery takes place with signature upon physical delivery.

Service level

If the recipient expects a service level that differs from that stated on the label and EDI, the driver shall firstly provide information about what the ordered service level includes. If no agreement can be reached on site, the driver shall refer the matter to the Customer. The driver will allow the recipient to choose whether the goods are to be delivered according to the service level indicated on the label and EDI or whether the goods should be returned to the HUB/DIP.

Delivery attempts (failed delivery)

A failed delivery attempt occurs if:

• The recipient is not home / not available by phone. If there is no one at home, all packages in the delivery must be scanned with deviations in the production with the attempted delivery.
• The recipient refuses to accept the delivery
• Bring delivers everything or nothing; no partial deliveries are made except as stated under the point regarding missing or damaged goods.
• There are errors in the recipient's address information that result in the driver not being able to find the address or being at an incorrect address.

The driver has the right to cancel a delivery if there is a risk of damage to the goods, equipment, property or person. The delivery can also be cancelled if the vehicle cannot be driven in a roadworthy and legal manner.

All delivery attempts are scanned as deviation.

In case of a failed delivery attempt, Bring contacts the Customer no later than the next working day in order to decide whether another delivery attempt should be made. Failed delivery attempts and new delivery attempts are charged the Customer in accordance with the price list.

Return of shipment from recipient

• Bring Home Delivery contacts the delivery recipient within two working days for booking pick-up, unless pick-up takes place at the same time as delivery of a new product.
• On return, the goods will be transported from the end customer and back to the nearest HUB / DIP and scanned. When this arrives at the terminal, Bring will contact the customer for a follow-up.

Delay

Before scheduled transport

• If Bring has caused the delay, Bring shall inform the recipient about when the delivery will take place.
• If the delay is caused by the Customer, it is their responsibility to inform the recipient about the delay and the estimated new delivery date.

During transport

If a delay to the recipient can be anticipated, Bring shall notify the recipient about the delay and the estimated time of arrival. If the recipient is not able to receive the delayed delivery, the goods are taken back to the terminal and a new time is scheduled with the recipient. If Bring cannot carry out the delivery at the agreed time, the recipient is contacted and the delivery is rescheduled.

Missing goods

If Bring discovers that received goods are missing at the terminal, the Customer is informed. If the goods are discovered missing on delivery, the recipient may receive the parts of the shipment that the driver has on the truck (if there is more than one package). If the recipient chooses to accept the shipment even though it is incomplete, this is noted on the delivery acknowledgement. If the goods are not found, the case is handled in accordance with the applicable complaints procedures.

Damaged goods

If visible damage is discovered when loading the gods before delivery, the Customer is contacted. All deviations must be scanned. The Customer then decides whether delivery should take place on the bases of the extent of the damage. If visible damage is discovered during delivery, the recipient may choose to receive parts of the Shipment, i.e. the undamaged package(s) if there is more than one package. If the recipient chooses to only receive parts of the Shipment or accepts a damaged package, this is noted on the delivery acknowledgement. It must always be noted when signing if a visible damage is detected. In the event of damage to packaging, deviations must always be scanned. In the event of damage, the recipient is referred to the Customer for a complaint.

Recipient-directed unattended delivery

Bring may offer the recipient delivery by unattended drop-off without personal handover, signature, or other physical acknowledgment of receipt. Such delivery may only be carried out if the recipient has expressly chosen unattended delivery and accepted the terms and conditions applicable to this delivery method. The recipient is responsible for ensuring that the specified delivery location is correctly stated and suitable for unattended delivery of the shipment. At the time of delivery, Bring determines whether unattended delivery can be carried out at the chosen location. If, in Bring’s assessment, the delivery location is not accessible, suitable, or safe for unattended delivery, Bring may refrain from carrying out the unattended delivery and instead deliver the shipment in accordance with the rules otherwise applicable to the shipment.

Unattended delivery is considered completed when the shipment has been left at the delivery location chosen or designated by the recipient. Registration in Bring’s systems, including information about the time of delivery and the delivery event, constitutes documentation that delivery has been completed. Bring may also document the delivery by photograph. Once unattended delivery has been completed, the risk of events occurring after the time of delivery passes to the recipient, to the extent provided by the agreement and mandatory law. Bring is not liable for loss or damage arising after unattended delivery has been completed, unless otherwise required by mandatory rules or where the loss or damage is due to fault or negligence on Bring’s part.

This provision does not limit any rights a consumer may have under mandatory law. The sender may limit or exclude the recipient’s ability to choose unattended delivery by ordering the additional service “Reservation against unattended delivery” (1280) or “ID required” (1133).

Unattended delivery may also not be selected if additional services have been ordered that require the recipient’s presence, identification, signature, or other participation at the time of delivery, for example installation.
 

Inventory damage in the recipient's home

• Fixed asset damage discovered during delivery shall be registered in the deviation system.
• Fixed asset damage discovered after delivery shall be reported to the Customer within two working days.
• All inventory damage, irrespective of when it is discovered, shall be reported to the Customer, who in turn files a complaint claim with Bring.

Prohibited content

Shipments may not contain weapons, ammunition, live animals, remains, cigarettes, tobacco, dangerous goods, or valuable content such as precious metals, precious stones, coins, banknotes or securities. The value of the content must not exceed NOK 100,000 per package and NOK 1,000,000 per pallet. The Customer is responsible for ensuring that a shipment does not contain anything that is prohibited from being handled in the country in question.

Surcharges and other fees

• A fuel surcharge is applied to all transport services. For the current fuel surcharge, see: https://www.bring.no/en/services/fuel-and-currency-surcharges#home-delivery
• Road, tunnel, ferry and bridge fees are not included in the price and will be charged at the applicable rate, see: https://www.bring.no/en/services/parcels-and-cargo/road-toll
• Other fees and surcharges are found in: https://www.bring.no/en/services/parcels-and-cargo/domestic-private-consumers/home-delivery

Additional services

1280 Reservation against unattended delivery

The recipient must sign on the driver’s PDA.

1133 ID required

The recipient must show valid identification before the parcel can be delivered. Name is registered. Another person than the recipient can receive the shipment but must show valid identification before the parcel can be delivered. 

Services

3123 Curbside

Delivery is made to the building entrance/property boundary.

2870 Indoor

• Delivery is made to the location specified by the recipient.
• The recipient must provide a clear path for delivery and protect the floor as Bring's staff must keep their shoes on at all times in accordance with the Work Environment Act.
• If spaces/doors etc. are too narrow to carry in the goods, the driver has the right to cancel delivery.
• Packages that are larger than the max. weight/measurement or where the product requires more than 2 people to deliver without a significant risk of personal and/or property damage will be delivered, to the extent possible, with the additional service 1140 Carry Service Oversize. However, the weight per package must never exceed a maximum of 35kg per person.

3382 PickUp Large

The goods are handed over at the terminal's doors.

3577 Return Curbside

Pick-up takes place from the recipient's curb/property boundary. i.e., the recipient carries the goods out themselves. The return shall be disconnected/detached and emptied and ready for pick up. For example when returning a refrigerator, the refrigerator shall be detached and emptied before pick up.

3578 Return Indoor

Pick-up takes place inside the home from the desired location (room/site indicated by the recipient). The return shall be disconnected/detached and emptied and ready for pick up. For example when returning a refrigerator, the refrigerator shall be detached and emptied before pick up.

Simple Installation services

Can be ordered through EDI for deliveries with 2870 Indoor. These are simple installation services performed by our drivers. Installations that require professional personnel such as plumbers, electricians, etc. are not covered.

 

Simple Installation – Additional terms

• Any accessories required to perform the installation shall be purchased and acquired by the recipient prior to the time of installation. The installer has some material available for purchase at the time of installation.
• All products are installed and mounted in accordance with the directions in the operating instructions. The recipient is responsible for ensuring that the product fits in the intended installation site and that hoses and product cords are sufficient in length.
• Installation and mounting take place at the location prepared and adapted by the recipient.
• Electrics and, where applicable, water and drainage shall always be connected in existing sockets and connections.
• The installer also ensures that the product is balanced.
• Electrical installation is only carried out to the supplied electrical socket/junction box with the correct voltage for the product. Electrical installation is carried out with the product cord that comes with the new product The routing of new electrical sockets or relocation of existing ones is not included.
• The electrical socket and product cord shall be easily accessible after installation to be able to disconnect the product from the mains. For a dishwasher, the electrical socket shall be located in a different space than the installation space, 300 mm above the floor.
• The extension of drainage hoses is only permitted in wet rooms with floor drain.
• Carpentry work is not included.
• When installing a dishwasher/refrigerator/freezer/side by side (SBS), there must be a waterproof underlay (leakage protection) placed under the product.
• If installation cannot be performed or completed and the responsibility for such lies with the recipient or their equipment, the Customer shall be charged for the installation.
• When installing a fully or semi-integrated product, mounting of the front cover or door front is not included.
• When installing a stackable washing machine and dryer, the designated mounting kit must be on hand for installation. An elevation platform is not approved for stacked installation. Vibration damping must always be fitted (as long as the customer has this).
• After completing installation, the installer shall ensure that the product works (does not apply to refrigerator and freezer).
• After installing the product with water connection, the following is tested; the product takes in water, drains water, and the product does not leak.
• TV installation includes connection of up to 3 existing components.
• The installer has the right and obligation to stop electrical installation work if the work can be considered dangerous, deviates from statutory regulations, could cause personal injury or damage to the environment, or can be considered unsuitable in some other way. If installation cannot be performed or completed and the responsibility for such lies with the recipient or their equipment, the Customer shall be charged for the installation.