Give your customer peace of mind by offering free return. You simply buy a postage code online to cover the return postage for your customer.

Our return service is accessible for returns of all types of mail up to 2 kg. Packet returns are
sent by regular mail without tracking and is best suited for small items with low value. Domestic only.

You get access to the service through Mybring, which also gives you a full overview of all your customers packet returns. An agreement must be entered before starting your return service. Please call our customer service on 04045 and we will provide you with an unique Return ID giving you access to use postage codes.

Prices from 1.1.2021:

Please note that all packet returns must be labelled with a postage code label. Read more and see a template of the label in the terms and conditions. The packets are sent in return as ordinary mail. 

Select the service level most in line with your returns policy:

1. Make it easy for your customer
   Enclose a return label with all your deliveries. Customers who needs to return a packet simply download a return label with the postage code at posten.no/return
2. Set up a self-service returns service
   Enclose guidelines on your returns policy with all your deliveries. Your customers log in to posten.no/return to download and print out a complete return label including the postage code.
3. Online return service on your website
   Set up a direct link to posten.no/return on your website and offer your customers an online packet returns service.
4. Pre-approval on returns
   Your customers contacts you for approval when a packet return is needed. If you accept the return you simply send you customer a complete return label with a postage code.

Return Mailbox parcel is a service for companies who want to offer their customers an easy and attractive return solution for small parcels of different weight and size.

Terms and conditions for Return of Mailbox Parcel from 01/01/2021.

A good returns system is important if you want to have happy customers.

You can choose between enclosing a return address card in the parcel, sending out return address cards to your branches around the country or giving them directly to private customers as required. The service can be ordered as an additional service under To the door of the business, Business Express and Collected from the post office. 

• The recipient's details should be on the address card
• Return service parcels cannot be sent as cash on delivery (COD)
• Returns can be tracked

If your recipient would like to return goods, they should contact your customer service department, where you order returns through us. The driver will then go to the customer, collect the goods and apply new transport labels. This is a very easy way for your recipient to return goods, which will mean greater satisfaction among customers.

When returning parcels, there is a charge per parcel: goods are priced according to the item and there is also a surcharge for printing out transport labels and other costs.

Order returns