Terms and conditions registered letters -postagepid as per invoice
This describes the conditions associated with Registered shipments ordered in Mybring, API or via TA suppliers.
1. What can be sent?
Postal items up to 2 kg can be sent as registered letters, but registered items abroad can only contain documents, not dutiable goods.
The service includes a receipt proving that the letter has been handed-in. The recipient must sign for the delivery and show a valid identification.
2. Formats, measurements and weight
Registered letters are priced in four formats:
| Size | Dimensions up to: |
|---|---|
| Small: | 25 x 17,6 x 0,5 cm |
| Large: | 35,3 x 25 x 2 cm |
| Letter Parcel | 35,3 x 25 x 7 cm |
| Letter Parcel Large | Larger than Letter package, but within the maximum dimensions |
Minimum letter size: 9 x 14 cm
Maximum letter size: Length up to 60 cm. L + W + T = max 90 cm
Maximum weight of letter: 2000 grams.
For registered shipments abroad, only documents in the Small and Large formats are allowed. Larger items can be sent as parcels
3. Prices and discounts
Registered letters are priced in four formats domestically and two internationally. You will be invoiced after the shipment has been delivered. Se price lists.
4. Postage and labelling
Registered shipments are ordered in our online store Mybring. To order, you must create a user. The service is also available via API and TA providers.
When you order, you must register the recipient's name and address, as well as their mobile phone number and/or email address. When you order, you will receive a label that will be attached to the shipment.
5. Sender/return address
The sender/return address must be registered when ordering and will appear on the label generated in the ordering solution.
6. Addressing
The label contains the recipient's name and address, as well as a package number so the shipment can be tracked until delivery within Norway. For international shipments, this may vary from country to country, but delivery will generate a tracking event.
7. Content restrictions
Registered letters within Norway cannot contain money or negotiable securities. You can only send documents abroad and not items with customs-required content. Therefore, only the Small and Large formats can be used.
Please note that each country may have their own restrictions on contents in registered letters. Contact customer service for further information. See Norway Post's country information.
The sender is responsible for ensuring that a shipment does not contain anything that is prohibited from being imported into the recipient country.
8. Handing in
Registered letters must always be kept separately from other mail. Handing-in points are Business centres, Post offices and Post in Shops. If your company has a mail collection agreement with us, the registered letters can be delivered to the driver. The letters must be labeled before delivery.
Registered letters cannot be posted in a regular box.
9. Delivery
Delivery time will normally be 3 business days to the pickup location. The recipient will receive a pickup notification when the shipment has arrived at the pickup location.Track and trace is available
10. Collection
Registered letters are delivered upon presentation of a collection notice. The recipient must sign and present approved identification.
Registered letters can be collected by others with authorization. Collection deadline.
Collection deadline
If the registered letters is not collected within 3 weeks, the letter will be returned to sender. A reminder will be sent the recipient after 5 days. Return after 3 weeks.
Extended collection deadline in connection with Christmas and summer holidays:
- Christmas: Items with a collection deadline between 23.12 and 31.12 will be returned on 4 January in the new year.
- Summer holidays: Items with a collection deadline between 15.7 and 31.7 will be returned on 1 August.
11. Invoicing
Registration of each individual shipment at Posten's sorting terminal forms the basis for invoicing. See general payment terms, Posten Norge AS.
12. Liability
Posten Norge AS’ liability is regulated under the Norwegian Post Act § 28 and General terms and conditions of delivery for postal services. The maximum liability concerning registered letters is NOK 1,000.00 per letter.
13. Complaints
Complaints must be addressed to Bring Customer Service - kundeservice@bring.com