Terms and Conditions
Changes in terms and conditions for cross border parcels and pallets
From 01/05-2026
From May 1st, we are updating our Service Terms and Conditions for cross border parcels and pallets. The aim is to make our services clearer and easier to use.
Service Terms and Conditions for cross border parcels and pallets from 20260501
For domestic transport to businesses
For domestic transport to private individuals
- Transport guide from 1 December 2025 (pdf)
- NSAB 2000 English (pdf)
- NSAB 2015 English (pdf)
- Parcel and Goods - Safety Provisions
- Terms and conditions for Pick-up parcel
- Terms and conditions for Parcel home plus
- Terms and conditions for Home mailbox parcel
- Terms and conditions for Home mailbox parcel from 26 January 2026
For international transport to businesses
- NSAB 2000 English (pdf)
- NSAB 2015 English (pdf)
- Parcels and goods - Safety provisions
- Terms and conditions for Business parcel abroad
- Terms and conditions for Business parcel bulk abroad
- Terms and conditions for Business pallet abroad
- General terms and conditions for international cargo
- Special terms and conditions for international cargo
- Service terms for cross border parcels and pallets from 1 October 2025
- Service terms for cross border parcels and pallets from 1 January 2026
- Changes for service terms for cross border parcels and pallets from 1 October 2025
- Changes for service terms for cross border parcels and pallets from 1 January 2026
For international transport to private individuals
- NSAB 2000 English (pdf)
- NSAB 2015 English (pdf)
- Parcel and goods - Safety provisions
- Terms and conditions for Pick-up parcel to private customers abroad
- Terms and conditions for Pick-up parcel bulk to private customers abroad
- Service terms for cross border parcels and pallets from 1 October 2025
- Service terms for cross border parcels and pallets from 1 January 2026
- Changes for service terms for cross border parcels and pallets from 1 October 2025
- Changes for service terms for cross border parcels and pallets from 1 January 2026