Terms and Conditions
For domestic transport to businesses
For domestic transport to private individuals
- Transport guide from 1 July 2026 (pdf)
- NSAB 2015 English (pdf)
- Parcel and Goods - Safety Provisions
- Terms and conditions for Pick-up parcel
- Terms and conditions for Parcel home plus
- Terms and conditions for Home mailbox parcel
- Terms and conditions for Home mailbox parcel from 26 January 2026
- General terms for Home Delivery (heavier goods)
- Service-specific conditions for Home Delivery (heavier goods)
For international transport to businesses
- NSAB 2015 English (pdf)
- Parcels and goods - Safety provisions
- Terms and conditions for Business parcel abroad
- Terms and conditions for Business parcel bulk abroad
- Terms and conditions for Business pallet abroad
- General terms and conditions for international cargo
- Special terms and conditions for international cargo
- Service terms for cross border parcels and pallets from 1 May 2026
- Changes for service terms for cross border parcels and pallets from 1 May 2026
- Service terms for cross border parcels and pallets from 1 October 2026
- Changes for service terms for cross border parcels and pallets from 1 October 2026
For international transport to private individuals
- NSAB 2015 English (pdf)
- Parcel and goods - Safety provisions
- Terms and conditions for Pick-up parcel to private customers abroad
- Terms and conditions for Pick-up parcel bulk to private customers abroad
- Service terms for cross border parcels and pallets from 1 May 2026
- Changes for service terms for cross border parcels and pallets from 1 May 2026
- Service terms for cross border parcels and pallets from 1 October 2026
- Changes for service terms for cross border parcels and pallets from 1 October 2026